Summary
Overview
Work History
Education
Skills
Timeline
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Carol Jasmine Parro

Summary

Outgoing Guest Services Representative with years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Interpersonal skills enable me to work effectively in a team environment, as well as independently. Well-organized and detail-oriented individual who is able to manage multiple tasks and prioritize accordingly.

Overview

9
9
years of professional experience

Work History

Front Office Assistant

Point Loma Dental Group
01.2022 - Current
  • Greets and welcomes patients at the front office.
  • Completed patient check-in processes by verifying insurance and submitting forms to dental team.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Performs general office duties, such as answering telephones, photocopying, filing, and faxing.
  • Communicates with medical insurance providers to determine if patients are required to make co-payments.
  • Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.

Guest Service Representative

Navy Gateway Inns & Suites
01.2018 - 02.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person, and via Property Management System for guests and provided confirmation information.
  • Registered and assigned rooms to guests, issuing room keys or cards, keeping records of occupied rooms and guest accounts.
  • Confirmed reservation and verified registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Logged trouble calls in the PMS and ensures the appropriate department is notified.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
  • Prepared Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
  • Printed various report such as Expected Arrivals, Departure List, In-House guest List and Night Audit.
  • Provided assistance in handling customer complaints, involving management as necessary.

Assistant Shift Manager

McDonald's
07.2015 - 12.2017
  • Performed a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting company's standards.
  • Schedule regular inspections of equipments and facilities to manage wear and tear.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Improved staffing during busy periods and monitored call-outs
  • Maintained professional, organized and safe environment for employees and patrons.

Education

High School Diploma -

St. Mary's Academy
Philippines

Skills

  • Hospitality services
  • Customer Service
  • Clerical duties
  • Microsoft Office
  • Front Office Management
  • Cash Handling
  • Documentation And Reporting
  • Oral and written communications

Timeline

Front Office Assistant

Point Loma Dental Group
01.2022 - Current

Guest Service Representative

Navy Gateway Inns & Suites
01.2018 - 02.2019

Assistant Shift Manager

McDonald's
07.2015 - 12.2017

High School Diploma -

St. Mary's Academy

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Carol Jasmine Parro