CAROL L. CLAYTON
Crete,IL
Summary
Competent professional with excellent customer skills, strong documentation and post-closing skills. Process work independently or with a team to efficiently resolve issues and ensure optimal levels of production and service. Prioritize assignments to achieve objectives within established timelines. Earned "Employee of the Quarter" for outstanding work on the CRA project. Increased team productivity by processing more than 25% of team's volume.
Overview
22
22
years of professional experience
Work History
Documentation Specialist
BMO Harris Bank, N.A
2006.12 - 2019.12
- Ensure all authorizations, approvals, and regulatory requirements are in compliance with Bank's policies.
- Reviewed and validated details of loan applications and closing documentation.
- Review due diligence, including mortgage, title searches, and UCC searches.
- Review flood requirements on loans ensuring accuracy and in compliance per bank's policies and procedures and federal guidelines (FEMA).
- Provided training to onboarding team members.
- Train staff of 11 on CRA and HMDA guidelines and procedures.
- Analyze and enter CRA and HMDA information for to ensure in compliancy according to US Regulatory guidelines.
- Assisted auditors with internal audits to identify and solve issues efficiently and effectively in accordance with Bank policy.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Created project control documentation to support needs of important projects.
- Provided training to onboarding team members.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
Mortgage Loan Closer
Bank Of America
2001.08 - 2006.11
- Perform quality review of loan documents including real estate, business assets, investments, and agricultural loans consistently and timely manner.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Coordinated closing process with attorneys, title companies and government clerks.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission package.
- Orders (and follows up on) appraisal, title and flood certificate reviews.
- Reviews purchase contracts and all amendments.
- Review executed documents.
- Coordinates disbursement of funds.
- Ensure all authorizations, approvals, and regulatory requirements are in compliance with Bank's policies.
- Review due diligence, including mortgage, title searches, and UCC searches.
- Review flood requirements on loans ensuring they are accurate and in compliance per bank's policies and procedures and federal guidelines (FEMA).
- Assisted auditors with internal audits to identify and solve issues efficiently and effectively in accordance with Bank policy.
- Reviewed post-funding documents (internally or attorney prepared), ensuring all regulatory requirements are met.
- Analyzed supporting credit information to document loans.
- Perform file review to resolve discrepancies or locate missing documents.
- Assisted manager in ensuring volume goals, turnaround times and quality expectation are met.
- Identify and communicate opportunities for process improvements.
- Participate on project team to enhance service and quality.
- Managed and coordinated workflow for Document Review team.
- Analyzed and resolved issues efficiently and effectively in accordance to Bank's standard.
- Processed loans in accordance with company's policy and procedure.
- Prepared, sorted and distributed reports to appropriate departments.
- Provided highest level of service and support to customers, closing agents and realtors.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Worked with underwriters to resolve application problems and issues.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for accuracy.
Remote Notary Closer
Self-employeed
Chicago , IL
02.2020 - Current
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Utilized specialized software to accurately track notary services performed.
- Examined documents for accuracy, completion and compliance before notarizing.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Provided guidance to customers to facilitate completion of notarial documents.
Education
Master of Arts - Biblical Studies
05.2023
Paralegal Certificate: Legal - Law
05.2003
Bachelor of Arts - Business
05.1987
Associate of Science - Business Administration, Business
05.1977
Skills
- Microsoft Products (Excel, Word, and Outlook)
- Organization
- Multi-task
- Detail oriented
- Ability to prioritize
- Team Player
- Loan Documentation
- Post-Closing
Affiliations
Adult Christian Educator
Licensed Illinois Notary Public
Timeline
Remote Notary Closer - Self-employeed
02.2020 - Current
Documentation Specialist - BMO Harris Bank, N.A
2006.12 - 2019.12
Mortgage Loan Closer - Bank Of America
2001.08 - 2006.11
Colorado Christian University - Master of Arts, Biblical Studies
Roosevelt University - Paralegal Certificate: Legal, Law
Northeastern University - Bachelor of Arts, Business
Olive - Harvey Jr. College - Associate of Science, Business Administration, Business
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