Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Caroll Roque

Caroll Roque

Orlando,FL

Summary

To obtain a full-time Medical Assistant position that offers professional challenges utilizing interpersonal skills, organizational skills and problem-solving skills. Eager to learn and bring team building skills, passion, and dedication to a great practice.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Bilingual Retail Specialist

JPMorgan Chase
Lake Mary, FL
08.2022 - Current
  • Managed over 50 calls and assisted clients with personal accounts and services.
  • Listening to clients’ needs to identify account issues or concerns.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Medical Assistant

Xpress Check
Orlando, FL
02.2022 - 08.2022
  • Sanitized, restocked, and organized exam rooms.
  • Directed patients to exam rooms, fielded questions and prepared for Covid testing.
  • Scheduled appointments and registered patients.
  • Submitted lab order and ran lab.
  • Performed clerical duties, such as word processing, data entry, and answering phones.

Lead Medical Assistant

OB/GYN Care Orlando
Orlando, FL
12.2021 - 04.2022
  • Athena system experience.
  • Trained newly hired medical assistants on office procedures and important tasks.
  • Documented patient information, vitals, and medical history in EMR and prepared paperwork for doctor.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for examinations and explained procedures, reducing anxieties, and increasing patient cooperation.

Medical assistant

True Health
Orlando, FL
09.2021 - 12.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic.
  • Assisted with routine checks and procedures.
  • Administered injections.
  • Directed patients to exam rooms, fielded questions, prepared patients for examinations, provided patients with knowledgeable education on procedures and physician instructions.

Certified Medical Assistant Pediatric Specialties

Orlando Health Satellite
Orlando, FL
06.2021 - 09.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
  • Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Assisted with routine checks and procedures.

Medical Assistant Temp. Position

Hamilton Staffing Solution Inc.
Orlando, FL
04.2021 - 05.2021
  • Went to over 100-200 doors over 5-10 miles daily to educate potential patients regarding Covid Testing and Vaccines.
  • Directed patients to testing areas, fielded questions, and prepared for Covid-19 testing/vaccination.
  • Collected and documented patient medical information.
  • Used computer programs and registration systems to schedule patients for testing/vaccination.
  • Exhibited excellent communications and customer service relations skills

Front Desk Receptionist/Marketer/Medical Assistant

Paramount Urgent Care
Orlando, FL
06.2019 - 04.2021
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
  • Assisted with routine checks, Covid-19 testing, drug testing, and diagnostic testing.
  • Documented vital signs and health history for patients in clinic.
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Prepared patients for X-rays, EKGs, and procedures.
  • Collected blood samples.

Account Manager

Westgate Call Center
Orlando, FL
01.2017 - 04.2019
  • Worked with computer systems to do research and resolve concerns with clients timeshare/account to help with retention.
  • Customer Service/Correspondence via telephone calls, emails, and letters, an average of 10-30 calls, emails, and letters per day, addressing client inquiries, solving problems, and providing account information.
  • Delivered prompt service to prioritize customer needs.

Supervisor

Hudson Group
Orlando, FL
09.2011 - 01.2017
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workshop workflow for over 30 employees.
  • Processed exchanges, refunds, and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.

Medical Assistant

Women’s Center for Total Health
Winter Park, FL
09.2010 - 09.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
  • Liaised with patients and addressed inquiries, and appointment requests.

Medical Assistant

Gutierrez Medical Center
Orlando, FL
08.2009 - 09.2010
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Educate patients about medications, procedures, and care plan instructions.

Education

Associate of Science - General Studies

Valencia College
Orlando, FL
12.2023

Associate of Science - Nursing

South College
Orlando, FL
12.2023

Registered Medical Assistant - Medical Assistant

Florida Career College
Orlando, FL
08.2015

High School Diploma -

Colonial High School
Orlando, FL
05.2008

Skills

  • Bilingual - Spanish and English
  • Engaging with Diverse Patients
  • Excellent Written and Verbal Communication
  • Routine Laboratory Testing
  • Multi-Line Telephone System Operation
  • Professional Bedside Manner
  • EMR Systems -Epic and Athena
  • Phlebotomy Functions
  • Lab Specimens and Collections
  • Performing EKGs
  • First Aid Certification
  • Self-Motivated
  • First Aid/CPR
  • Good Telephone Etiquette
  • Teamwork and Collaboration

Certification

  • Basic Life Support, NationalCPRFoundation - 6/16/2021
  • Basic Life Support, American Red Cross - 6/26/2021-6/26/2023

Timeline

Bilingual Retail Specialist

JPMorgan Chase
08.2022 - Current

Medical Assistant

Xpress Check
02.2022 - 08.2022

Lead Medical Assistant

OB/GYN Care Orlando
12.2021 - 04.2022

Medical assistant

True Health
09.2021 - 12.2021

Certified Medical Assistant Pediatric Specialties

Orlando Health Satellite
06.2021 - 09.2021

Medical Assistant Temp. Position

Hamilton Staffing Solution Inc.
04.2021 - 05.2021

Front Desk Receptionist/Marketer/Medical Assistant

Paramount Urgent Care
06.2019 - 04.2021

Account Manager

Westgate Call Center
01.2017 - 04.2019

Supervisor

Hudson Group
09.2011 - 01.2017

Medical Assistant

Women’s Center for Total Health
09.2010 - 09.2011

Medical Assistant

Gutierrez Medical Center
08.2009 - 09.2010

Associate of Science - General Studies

Valencia College

Associate of Science - Nursing

South College

Registered Medical Assistant - Medical Assistant

Florida Career College

High School Diploma -

Colonial High School

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