Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Carollee Rivera

San Diego,CA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

PUBLIC SAFETY DISPATCHERIMPOUND CLERK/ANIMAL CONTROL SPECIALISTSUPPLY CLERK CONTRACTORLOGISTICS VEHICLE OPERATOR/GENERAL MECHANICPublic Safety Dispatch Supervisor

Work Type

Full Time

Location Preference

On-SiteRemote
Location: San Diego, CA
Open to relocation: Yes

Salary Range

$58000/yr - $200000/yr

Important To Me

Healthcare benefits401k matchCompany CultureWork-life balanceCareer advancementPaid sick leaveStock Options / Equity / Profit SharingWork from home optionPaid time offFlexible work hoursPersonal development programs

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

PUBLIC SAFETY DISPATCHER

PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
04.2022 - Current
  • Assisted supervisors in developing, administrating and evaluating emergency response programs, providing advice on best practices for program implementation.
  • Conducted searches of files and records for evidence relevant to ongoing emergency situations ensuring accurate and timely information retrieval.
  • Maintain composure and professionalism in a high-stress environment while managing 911 and administrative calls, ensuring clear and precise communication with caller and emergency responders.
  • Deliver support and guidance to distress callers, providing reassurance until help arrives, and prioritize, manage, and dispatch emergency and non-emergency calls with precision.
  • Coordinate and dispatch emergency services effectively, demonstrating strong organizational skills and collaborating with law enforcement, fire department and medical personnel to address policy inquires and coordinate responses.
  • Continuously update and maintain database and log, track incidents, resources and outcomes, supporting future analysis and improvements.
  • Operate multi-frequency and multi-agency radio consoles adeptly, ensuring clear communication.
  • Demonstrate proficiency in using CLETS, NLETS, OPEN FOX and NCIC system for comprehensive background check, vehicle registration inquiries, identification of stolen vehicles, wanted person, while engaging in ongoing training to stay current with industry practices and technologies.
  • Appointed the Agency CLETS (California Law Enforcement Telecommunications System) Administrator.
  • GS-07 40+ HRS. PER WK.

IMPOUND CLERK/ANIMAL CONTROL SPECIALIST

PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
06.2018 - 04.2022
  • Conduct daily patrol of the Miramar Air Station for abandoned and derelict vehicles.
  • Tag any vehicles found to be in violation of the Station order 5580.1 with DD-Form 2504.
  • Work with PMO Dispatchers to conduct investigations through CLETS and NCIC for the vehicles that have been tagged with DD-Form 2504 to determine the registered owner and to determine if the vehicles have valid state registration.
  • Conduct searches in our databases such as Consolidated Law Enforcement Operations Center (CLEOC), Military Online (MOL), Defense Biometric Identification System (DBIDS), and Global Outlook for contact information, unit or place of employment on the registered owner(s).
  • Conduct phone calls to the registered owner(s) once contacted information is located and inform them that their vehicle has been tagged with an impound notice for violation of the base station order.
  • Performed a variety of clerical task to include, detailed impound reports that included dates and times that I spoke with the registered owner(s).
  • Upload all paperwork via Xerox printer to work email to attach to CLEOC report and to generate a case control number for level 4 review and approval.
  • Logbook of all impounds year to date that have been performed on the installation.
  • Perform patrol of the installation for any loose or stray animals.
  • Capture or trap any animal that is deemed to be loose and perform search for the owner.
  • Provide a warning notice to owner if located and provide documentation about the privileges and rules on owning a domestic animal.
  • Provide a bite report on any animal that is known to have bitten an individual and call San Diego County Animal services for assistance on quarantining the animal.
  • GS-05 40 HRS. PER WK.

SUPPLY CLERK CONTRACTOR

HOMELAND SECURITY SOLUTIONS INC.
06.2018 - 07.2020
  • Checked in new hires and issued them gear that was documented with ECR card.
  • Took in request for new equipment and repair.
  • Ordered new equipment and supplies through Grainger website and Office Depot Business accounts.
  • Maintained inventory of Military Police equipment, sanitary supplies, office supplies.
  • Created Excel spreadsheet to document inventory counts and kept a back log paper logbook of all gear, sanitary supplies and office supplies.
  • Maintained records on all police vehicles with daily trip tickets and inspections for needed repairs monthly.
  • Inventoried all police vehicle equipment to include radars and radios as well as emergency roadside gear and medical equipment to always make sure everything was fully functionally.
  • GS-04 40 HRS. PER WK.

LOGISTICS VEHICLE OPERATOR/GENERAL MECHANIC

UNITED STATES MARINE CORPS
03.1995 - 03.1999
  • Provided end user support for 50 plus military personnel.
  • Managed and maintained a fleet of 150 Military logistic vehicles.
  • Provided light mechanical work on logistic vehicles that include, Hummers, 5-tons, and P-19’s
  • Received an Honorable Discharge with over sixteen different military logistic vehicle licenses.
  • Received a Navy Achievement Medal (NAM) for my performance on deployment in Thailand.
  • CORPORAL
  • Operated tactical vehicles in diverse environments to support mission success.
  • Conducted pre-operational inspections to ensure vehicle readiness and compliance with safety standards.
  • Developed efficient driving routes to optimize fuel consumption and reduce travel time during missions.
  • Implemented best practices for vehicle maintenance, contributing to enhanced operational readiness and reliability.
  • Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
  • Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Reduced fuel consumption with careful route planning and optimizing driving habits.
  • Increased on-time arrivals, adhering to strict schedules and adjusting routes as needed.
  • Facilitated smooth boarding processes by assisting passengers with mobility aids or heavy luggage when required.
  • Upheld company policies and procedures while consistently delivering a positive experience for clients.
  • Ensured passenger comfort by maintaining clean and well-organized vehicles at all times.
  • Supported team members in achieving shared goals, covering additional shifts when necessary.
  • Maximized operational efficiency through effective time management strategies that ensured punctual pick-ups and dropoffs.
  • Navigated diverse road conditions with skill, ensuring the safe transport of passengers in various weather situations.
  • Improved safety records by conducting thorough vehicle inspections and maintaining proper documentation.
  • Conducted pre-trip inspections to proactively identify potential maintenance issues before they impacted performance or safety.
  • Assisted passengers in emergency situations by remaining calm and following established protocols.
  • Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

Education

Health Information Technology

Santa Barbara City College
Santa Barbara, CA
08.2019

Networking Technology Certificate -

United Education Institute (UEI)
San Diego, CA
08.2003

Skills

  • End User/Help Desk support experience, field technician, & IT Support
  • Knowledge of Windows 95, 98, 2000, XP Pro, Vista 7, Server 2003, 2007, and DOS Software
  • A and NET Certification training, networking technology certificate
  • Knowledge of Microsoft Office Suites
  • Hardware and software troubleshooting experience with configuration and imaging skills using Altiris/Symantec Ghost software
  • Proficient in CAD, VESTA 911, CLETS, NCIC
  • Radio Communications
  • Map reading abilities
  • Critical Thinking
  • Agency CLETS Coordinator
  • Basic networking administration, 10 years of receiving and shipping experience
  • 20 years of customer service and management experience
  • 20 years as a motor vehicle operator, forklift certified, inventory control manager, and warehouse manager
  • 10 years driving MTS Transit vehicles
  • 7 years as a procurement warehouse supervisor in shipping and receiving
  • Extensive knowledge of Law enforcement database software such as CLETS, NCIC, CLEOC, MOL, and DBIDS, as well as San Diego County rules and regulations on Domestic animals

Certification

  • 10/19/2021, 80-Hour Basic Humane Law Enforcement Academy, Humane Law Enforcement Training
  • 08/28/2019, 10 Hour General Industry (OSHA), Occupational Safety and Health Administration Training
  • CPR certified through the American Heart Association
  • FEMA-certified courses: IS-5. A, An Introduction to Hazardous Materials, IS-100.C I An Introduction to Incident Command Systems, IS-200.C Basic Incident Command System for Initial Response, Introduction to the National Incident Management System, IS-800.D National Response Framework an Introduction

Timeline

PUBLIC SAFETY DISPATCHER

PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
04.2022 - Current

IMPOUND CLERK/ANIMAL CONTROL SPECIALIST

PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
06.2018 - 04.2022

SUPPLY CLERK CONTRACTOR

HOMELAND SECURITY SOLUTIONS INC.
06.2018 - 07.2020

LOGISTICS VEHICLE OPERATOR/GENERAL MECHANIC

UNITED STATES MARINE CORPS
03.1995 - 03.1999

Health Information Technology

Santa Barbara City College

Networking Technology Certificate -

United Education Institute (UEI)

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