Carolline Jesionowski
Kansas City,MO
Summary
Demonstrated exceptional adaptability and leadership skills in both remote and in-person environments, contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Education Program Coordinator
Institute of Science and Technology
05.2025 - Current
- Partner with senior coordinators to plan, organize, and execute large-scale professional training events, ensuring seamless logistics and stakeholder satisfaction.
- Develop and implement strategic social media campaigns to promote programs, resulting in increased engagement and event participation.
- Coordinate communications with schools, educators, and external partners, serving as a reliable point of contact and ensuring alignment on event objectives.
- Manage event data tracking, including attendance, participant feedback, and performance metrics, to inform future planning and continuous improvement.
- Prepare professional correspondence, schedules, and presentation materials to support event delivery and organizational objectives.
- Contribute to cross-functional initiatives to improve operational efficiency and strengthen the Acellus brand presence in the education sector.
Human Resources Coordinator
Labette Health
05.2024 - Current
- Recruitment and Onboarding: Assist in posting job openings on various platforms and managing the applicant tracking system (ATS).
- Screen resumes and coordinate interviews between candidates and hiring managers.
- Assist in preparing offer letters and employment contracts.
- Coordinate the onboarding process for new hires, including conducting orientations, collecting necessary paperwork, and ensuring a smooth transition.
- Employee Records Management: Maintain and update employee records, ensuring all information is accurate, up-to-date, and compliant with regulations.
- Manage the documentation of employee changes, such as promotions, transfers, and terminations.
- Handle the filing and organizing of physical and electronic HR documents.
- Benefits Administration: Assist with the administration of employee benefits programs, including health insurance, retirement plans, and other perks.
- Answer employee questions regarding benefits and assist with enrollment or changes to plans.
- Employee Relations: Serve as a point of contact for employees regarding HR-related queries, issues, and concerns.
- Assist in organizing and coordinating employee engagement activities, such as team-building events and recognition programs.
- Support HR in handling employee grievances and disciplinary actions.
- Training and Development: Assist in organizing and coordinating training sessions and development programs for employees.
- Maintain training records and track employee progress in various learning initiatives.
- Help prepare training materials and schedule sessions with trainers or external facilitators.
- Compliance and Reporting: Ensure that HR practices comply with local, state, and federal labor laws and regulations.
- Assist in preparing reports for management, such as headcount, turnover rates, and other HR metrics.
- Help with audits and compliance reviews, ensuring that all documentation and processes meet regulatory standards.
- HR Policy Administration: Assist in the development, implementation, and communication of HR policies and procedures.
- Ensure that employees are informed about HR policies and understand their rights and responsibilities.
- Help update and distribute employee handbooks and policy documents.
- HR Systems Management: Assist in the maintenance of HR software systems, ensuring data accuracy and functionality.
- Provide support to employees in using HR systems, such as self-service portals and timekeeping tools.
VA Claims Consultant - Remote
Veterans Guardian VA Claims Consulting
10.2022 - 04.2024
- Assisted Veterans in Navigating VA Benefits: Guided veterans through the VA disability claims process, providing personalized advice and ensuring accurate completion of applications.
- Analyzed Military and Medical Documentation: Reviewed service records and medical evidence to build comprehensive claims and appeals. Identified key factors to maximize disability ratings.
- Advocated for Veterans' Rights: Successfully prepared and submitted appeals for denied claims, working closely with VA representatives to resolve disputes and secure appropriate benefits.
- Stayed Current on VA Policies: Maintained up-to-date knowledge of VA regulations, disability ratings, and changes to benefits programs to offer accurate and reliable support.
- Delivered Outstanding Client Service: Provided empathetic and respectful assistance, addressing veterans’ questions and concerns with professionalism and care.
- Managed Case Workloads Efficiently: Balanced multiple claims cases, meeting deadlines and maintaining meticulous records for all client interactions and progress.
- Collaborated with Teams and Stakeholders: Worked alongside a team of advocates and other professionals to develop best practices and ensure the highest level of support for veterans.
General Manager
HOTWORX
07.2021 - 09.2022
- Operations Management: Oversee the daily operations of the fitness facility, ensuring that all areas are clean, safe, and well-maintained.
- Manage the scheduling of staff, classes, and events to ensure optimal coverage and smooth operations.
- Ensure that all equipment is functioning properly, coordinating maintenance and repairs as needed.
- Staff Management: Recruit, hire, train, and supervise staff, including fitness trainers, front desk personnel, maintenance staff, and sales teams.
- Develop and implement staff schedules, ensuring that all shifts are adequately covered.
- Conduct performance evaluations, provide feedback, and address any employee issues or concerns.
- Foster a positive and motivating work environment that encourages team collaboration and professional growth.
- Customer Service: Ensure a high level of customer satisfaction by addressing member concerns, resolving complaints, and enhancing the overall member experience.
- Implement and enforce customer service standards, training staff to deliver exceptional service.
- Monitor member feedback and make necessary adjustments to services, programs, or facility operations.
- Financial Management: Develop and manage the facility’s budget, including revenue generation, expense control, and profitability goals.
- Monitor financial performance, track key metrics (e.g., membership sales, retention rates, ancillary revenue), and make data-driven decisions.
- Prepare financial reports for senior management, including income statements, cash flow analyses, and budget forecasts.
- Sales and Marketing: Develop and implement sales strategies to attract new members, retain existing members, and increase revenue.
- Collaborate with the marketing team to create promotional campaigns, special offers, and events that drive membership growth.
- Oversee the sales process, including lead generation, follow-ups, tours, and membership sign-ups.
- Compliance and Safety: Ensure the facility complies with all local, state, and federal regulations, including health and safety standards.
- Member Retention: Develop and implement strategies to retain members, including personalized follow-ups, loyalty programs, and community-building initiatives.
- Community Engagement: Build relationships with local businesses, schools, and organizations to promote the facility and engage the community.
- Organize and host events, workshops, and outreach programs to increase the facility’s visibility and community impact.
Luxury Sales Professional
Mercedes Benz of Bellevue
01.2021 - 07.2021
- Client Consultation and Relationship Building: Greet and welcome clients, providing a personalized and VIP-level experience.
- Consult with clients to understand their needs, preferences, and budget to recommend suitable luxury vehicles.
- Build and maintain long-term relationships with clients, offering tailored services and follow-ups to ensure repeat business.
- Product Knowledge and Expertise: Maintain an in-depth knowledge of the luxury car market, including features, specifications, performance, and benefits of each model.
- Stay updated on new models, technology advancements, and industry trends to effectively advise clients.
- Conduct vehicle demonstrations, highlighting key features and benefits that align with the client’s desires.
- Sales Process Management: Guide clients through the entire sales process, from initial consultation to closing the deal.
- Negotiate pricing and financing options, ensuring transparency and fairness while meeting sales targets.
- Prepare and manage all sales documentation, including purchase agreements, financing paperwork, and vehicle registration.
- Test Drives and Demonstrations: Arrange and conduct test drives, providing clients with an opportunity to experience the vehicle’s performance and features.
- Address any questions or concerns the client may have during the test drive, reinforcing the value of the vehicle.
- Customer Service and Support: Provide exceptional post-sale support
- Handle client inquiries, concerns, and complaints with professionalism, aiming to resolve issues promptly and satisfactorily.
- Networking and Prospecting: Actively seek out new sales opportunities through networking, referrals, and attendance at luxury events, car shows, and industry gatherings.
- Develop and maintain a network of high-net-worth individuals, businesses, and influencers who are potential clients.
- Follow up with leads generated through marketing efforts, converting them into sales opportunities.
- Participate in training sessions and team meetings to stay aligned with dealership goals and objectives.
Executive Assistant
Meridian Valley Country Club
07.2020 - 01.2021
- Administrative Support: Manage executive schedules, organize meetings, and handle correspondence.
- Event Coordination: Assist in planning and executing club events, ensuring all logistics are handled smoothly.
- Member Relations: Serve as a point of contact for club members, addressing inquiries and maintaining positive relationships.
- Document Management: Prepare and edit reports, presentations, and other documents for the executive team.
- Office Management: Oversee office supplies, coordinate with vendors, and ensure a well-organized workspace.
- Communication: Facilitate communication between the executive team and club staff, members, and external partners.
- Confidentiality: Handle sensitive information with discretion, ensuring confidentiality in all executive matters.
Receptionist
Propel Insurance
10.2020 - 06.2020
- Greeted clients and visitors, delivering excellent customer service and creating a professional first impression.
- Managed high-volume phone calls, emails, and inquiries, routing them to appropriate agents or departments.
- Scheduled appointments and maintained accurate client records in company database systems.
- Processed policy paperwork, payments, and claims documentation with attention to detail and compliance standards.
- Supported daily office operations by assisting insurance agents with administrative tasks and client follow-ups.
- Ensured confidentiality and accuracy when handling sensitive client information in accordance with company and HIPAA regulations.
- Here’s an ATS-optimized version of the receptionist job description, tailored for an insurance company:
- Receptionist [Insurance Company Name]
Education
Bachelors - Kinesiology
Washington State University
05.2014
Certification
- ISSA Strength and Conditioning Coach March 2025 to March 2027 Certification ID: 5772277
- ISSA Certified Personal Trainer March 2025 to March 2027 Certification ID: 5772270
- ISSA Correctional Exercises Specialist March 2025 to March 2027 Certification ID: 5772276
- ISSA Nutrition Coach March 2025 to March 2027 Certification ID: 5772274
- Driver's License
- American Red Cross CPR Certification
- AED Certification
- Certified Fitness Instructor
- First Aid Certification
- Teaching Certification
- Professional In Human Resources
- Certified Personal Trainer
Timeline
Education Program Coordinator
Institute of Science and Technology
05.2025 - Current
Human Resources Coordinator
Labette Health
05.2024 - Current
VA Claims Consultant - Remote
Veterans Guardian VA Claims Consulting
10.2022 - 04.2024
General Manager
HOTWORX
07.2021 - 09.2022
Luxury Sales Professional
Mercedes Benz of Bellevue
01.2021 - 07.2021
Receptionist
Propel Insurance
10.2020 - 06.2020
Executive Assistant
Meridian Valley Country Club
07.2020 - 01.2021
Bachelors - Kinesiology
Washington State University