Caroll M Ortiz
Olympia,WA
Summary
Dedicated and dependable professional with a strong work ethic, demonstrating respect, good judgment, and a responsible approach to tasks. Extensive customer service experience, including successfully handling challenging customers and difficult situations. Proven ability to collaborate effectively within a team or work independently. Fluent in Spanish, enabling effective communication with diverse individuals. Passionate about making a positive impact by assisting others. Experienced in small business ownership, bringing a comprehensive understanding of entrepreneurial dynamics.
Overview
10
10
years of professional experience
Work History
Executive Receptionist
Office of the Governor
08.2024 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Multitasked effectively, prioritizing competing demands from multiple executives without compromising productivity or attention to detail.
- Enhanced office efficiency by managing schedules and appointments for executive staff.
- Maintained a well-organized front desk area, contributing to a professional atmosphere for clients and visitors.
- Provided exceptional customer service to visitors, creating a welcoming atmosphere that reflected positively on the company''s image.
- Handled incoming calls professionally, directing callers to appropriate personnel in an efficient manner.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Assistant Manager
Dollar Tree
04.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Sole Owner and Operator
Madleen Designs
01.2022 - Current
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Assistant / Governor's Mansion
Office of the Governor
12.2014 - Current
- My duties included but not limited to Greet & welcome guests, bus dishes, help head chef prepare & replenish food & beverages, serve at the bar, answer questions guests may have and maintenance.
- Hosted dignitaries from other states and countries.
Cashier
Dollar Tree
11.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Teacher Assistant
Head Start/ECEAP
09.2016 - 02.2019
- Checked kids in to classroom, checked kids out for the day.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Responded to student needs and questions promptly.
Education
GED -
South Puget Sound Community College
Olympia, WA11.2008
Skills
- Microsoft Word
- Telephone skills
- Personal Assistant Experience
- Microsoft Excel
- Customer and client relations
- Spanish
- Microsoft Office
- Math
- Typing
- Microsoft Outlook
- Cash Handling
- Organization skills
References
- Frances Carter, Munez Supervisor
- (360) 239-2443
- Jazmine Esquivel, Supervisor
- (360) 402-1166
- Violet Nunez, Manager
- (562) 341-2980
Languages
Spanish
Native or Bilingual
Timeline
Executive Receptionist
Office of the Governor
08.2024 - Current
Assistant Manager
Dollar Tree
04.2023 - Current
Sole Owner and Operator
Madleen Designs
01.2022 - Current
Cashier
Dollar Tree
11.2021 - 03.2023
Teacher Assistant
Head Start/ECEAP
09.2016 - 02.2019
Assistant / Governor's Mansion
Office of the Governor
12.2014 - Current
GED -
South Puget Sound Community College
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