Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Carol Loftus Miller

Gettysburg,PA

Summary

Seasoned Detective with decorated career in law enforcement dedicated to solving criminal cases. Hardworking and conscientious with high integrity and good clear rates. Skillfully obtain evidence and statements with both modern and traditional policing techniques. Results-oriented law enforcement and investigation specialist with 12 years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Successful investigator bringing strong background in casework to position within robust and professional organization. Emphasis on incorporating all aspects of a criminal investigation and with special attention to the care of victims and their families.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Lead

Vail Resorts Inc
Fairfield, PA
04.2022 - Current
  • Greeted and welcomed guests to the hotel.
  • Assigned rooms, issued keys, and provided information on hotel services.
  • Answered inquiries from guests regarding restaurants, transportation, entertainment.
  • Trained new front desk staff in customer service and telephone etiquette.
  • Performed daily audits of guest accounts using computerized system.
  • Resolved customer complaints in a timely manner.
  • Responded promptly to all emails or phone calls from customers.
  • Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.
  • Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
  • Maintained an organized front desk area including lobby area and reception counter.

Adjunct Professor of Criminal Justice

Harrisburg Area Community College
Gettysburg, PA
08.2001 - 05.2023
  • Developed and implemented course syllabi, lesson plans, and assessments.
  • Facilitated active learning through class discussions, group activities, and individual projects.
  • Provided constructive feedback on student assignments to promote student success.
  • Evaluated student performance using appropriate assessment techniques and provided timely feedback.
  • Mentored students in the development of their research skills and critical thinking abilities.
  • Utilized a variety of instructional strategies to meet diverse learning needs.
  • Encouraged students to develop self-directed approaches to independent learning.
  • Integrated technology into the classroom environment to enhance instruction and facilitate communication with students.
  • Collaborated with other faculty members in developing curricula for courses taught at multiple campuses.
  • Advised students on academic issues such as course selection, major choice, career planning.
  • Assisted in curriculum design for new courses or programs based on current educational trends and standards.
  • Conducted office hours weekly to provide assistance with course material or address any questions or concerns from students.
  • Implemented different teaching styles to meet needs of diverse student population.
  • Fostered classroom environment conducive to learning and building character.

Patient Service Assistant

American Eyewear Center
Gettysburg, PA
05.2019 - 04.2022
  • Greeted patients and visitors in a friendly manner.
  • Assisted with patient registration, including verifying insurance information and collecting co-pays.
  • Answered incoming calls, scheduled appointments, and managed the reception area.
  • Provided exceptional customer service to all patients and visitors.
  • Maintained accurate records of patient interactions.
  • Verified patient demographic information for accuracy at each visit.
  • Responded to inquiries from patients regarding their accounts or services provided.
  • Processed payments, refunds, credits and other financial transactions accurately and efficiently.
  • Ensured that all required forms were completed properly prior to appointment or procedure start time.
  • Assisted with medical record filing and retrieval as needed.
  • Facilitated communication between physicians, nurses and other healthcare providers regarding patient care needs.
  • Entered data into the Electronic Medical Record system accurately and timely.
  • Served as liaison between patients and health care staff members to ensure effective communication about test results, follow-up visits.

Detective

Arlington County Police Department
Arlington, VA
08.1985 - 03.1998
  • Conducted interviews and interrogations with witnesses, victims, and suspects.
  • Provided professional and comprehensive advocacy services complainants, victims or survivors of sexual assault and sexual harassment.
  • Conducted risk evaluations for victims of sexual assault.
  • Collaborated with victims witness advocates, community services and safe shelters in developing a crisis plan of action for victims.
  • Obtained search warrants and executed them to gather evidence related to a case.
  • Monitored suspect activities through use of electronic devices or physical surveillance.
  • Reviewed police records and other information sources to obtain leads in cases.
  • Collected, preserved, and analyzed evidence such as fingerprints, weapons, documents, drugs.
  • Interviewed victims and suspects using appropriate techniques in order to collect accurate information about the incident.
  • Attended court hearings as a representative of the department.
  • Identified patterns in criminal behavior that could be used for future investigations.
  • Assisted prosecutors with trial preparation by providing expert opinion on matters related to the case.
  • Accompanied victims to emergency rooms for medical examination for physical evidence recovery.
  • Analyzed evidence collected from crime scenes to identify potential suspects.
  • Conducted Personal Safety Seminars for community groups, neighborhood watch programs, public school staff and school aged children.
  • Developed profiles of suspects based on evidence gathered.
  • Prepared detailed reports of investigative activities and findings.
  • Collaborated with other law enforcement agencies in the investigation of criminal activities.

Deputy Sheriff

Arlington County Sheriff's Office
Arlington, VA
12.1982 - 08.1985
  • Provided courtroom security for judicial proceedings.
  • Maintained order in courtrooms by identifying disturbances and taking appropriate action.
  • Adhered to departmental policies and procedures while performing job duties.
  • Performed administrative tasks such as completing paperwork, filing documents.
  • Arrested and transported suspects or prisoners to jail or court to maintain custody.
  • Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings.

Clerk

Federal Bureau of Investigation, FBI
Washington, DC
08.1982 - 12.1982
  • Organized and maintained filing systems for confidential documents.
  • Processed fingerprint cards determined to be illegible to be returned to the submitting agency.
  • Performed other clerical duties as assigned.

Education

Master of Arts - Social And Public Policy

Georgetown University
Washington, DC
12-2001

Bachelor of Science - Criminal Justice

Radford University
Radford, VA
05-1982

High School Diploma -

J.E.B. Stuart Hight School
Falls Church, VA
06-1978

Skills

  • Guest Relations
  • Scheduling expertise
  • Staff Scheduling
  • Billing management
  • Strong leadership
  • Community policing
  • Witness interviews
  • Interviewing witnesses
  • Interrogation skills
  • Collecting evidence
  • Writing reports
  • Analyzing details
  • Case Reviews
  • Training proficiency
  • Judicial procedures
  • Class organization
  • Education technology
  • Professional Networking
  • Lesson development
  • Student Engagement
  • Classroom oversight
  • Course Planning
  • Career Counseling
  • Expertise in Child Abuse, Sexual Assault and Domestic Violence

Certification

  • Over 900 hours of law enforcement training through the Virginia Department of Criminal Justice Services and Federal Law Enforcement Training Center. 400 of those hours are in the field of Child Abuse and Sexual Exploitation, Sexual Assault, and Domestic Violence.

Accomplishments

  • Arlington Chamber of Commerce Meritorious Service Award 1991
  • 2011 Recipient of the Todd Ricks Award for Volunteerism- Concerns of Police Survivors, Inc.

Affiliations

  • 2002-2017 Board Member, former Chair and former Secretary of Survivor's Inc. Adams County, PA Domestic Violence and Sexual Assault Non Profit
  • 1992- Present Daycare Coordinator, Concerns of Police Survivors, Inc.
  • 33 member of the National Police Week Planning Committee
  • Department of Justice trained Public Safety Officer Benefit Coordinator for Pennsylvania and West Virginia
  • 2010-2012 Mentor, Adams County Coalition for Youth

Timeline

Hotel Front Desk Lead

Vail Resorts Inc
04.2022 - Current

Patient Service Assistant

American Eyewear Center
05.2019 - 04.2022

Adjunct Professor of Criminal Justice

Harrisburg Area Community College
08.2001 - 05.2023

Detective

Arlington County Police Department
08.1985 - 03.1998

Deputy Sheriff

Arlington County Sheriff's Office
12.1982 - 08.1985

Clerk

Federal Bureau of Investigation, FBI
08.1982 - 12.1982

Master of Arts - Social And Public Policy

Georgetown University

Bachelor of Science - Criminal Justice

Radford University

High School Diploma -

J.E.B. Stuart Hight School

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Carol Loftus Miller