Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carol Lynn Wright

Dunnellon,FL

Summary

In January 2024, I started the process to become a volunteer at Rainbow Springs State Park. I am one of the boat captains. I am hoping to become a Ranger for the park. For the last ten years I have been employed by Southwest Airlines. Prior to Southwest Airlines, I worked as a Police Officer for the Columbus Regional Airport Authority.

Overview

50
50
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Flight Attendant

Southwest Airlines
03.2017 - 10.2022
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Customer Service Agent

Southwestern Airlines
12.2014 - 03.2017
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly resolve issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Police Officer

Columbus Regional Airport Authority
01.2003 - 01.2015
  • Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
  • Worked with Federal, State and local authorities to resolve incidents and issues revolving around aircraft and the authority authority.
  • Handled traffic crashes and enforced traffic laws per the Ohio Revised Code.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.

Farm Hand

Mohican Mohair
10.1974 - 06.1984
  • Worked on a 200+ acre beef, hog, grain and Angora goat farm in the Midwest.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being.
  • Erected and maintained fencing to ensure animals were contained. This included spraying fences with Roundup to keep fencing free of weeds and grasses.
  • Kept pens, stalls and farm equipment clean to support animal wellbeing.
  • Drove tractors, trucks and various farm implements to maintain farm and to plant and harvest crops.

Education

Bachelor Degree In Criminal Justice - Criminal Justice/ Sociology

Ashland University
Ashland, OH
06.2002

Law Enforcement

Ohio Peace Officer’s Academy
Mansfield, Ohio
02.1992

Skills

I grew up on a 200 acre farm in the Midwest I’ve built fences and sprayed it down with Roundup, to keep the weeds down Long before I could drive a car, I could drive a tractor Over the years, I’ve helped replace faucets and toilets I can also replace an electrical outlet Probably my best skill is working with people I’ve always had the ability to talk to people and gain compliance in a difficult situation

Timeline

Customer Service Representative

Southwest Airlines
10.2022 - Current

Flight Attendant

Southwest Airlines
03.2017 - 10.2022

Customer Service Agent

Southwestern Airlines
12.2014 - 03.2017

Police Officer

Columbus Regional Airport Authority
01.2003 - 01.2015

Farm Hand

Mohican Mohair
10.1974 - 06.1984

Bachelor Degree In Criminal Justice - Criminal Justice/ Sociology

Ashland University

Law Enforcement

Ohio Peace Officer’s Academy

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Carol Lynn Wright