Carol M. Good
INB Bank
8348 E. State Route 54,IL
4
years of professional experience
Dynamic bank teller with a strong track record at INB Bank, excelling in cash management and transaction oversight. Recognized for delivering exceptional customer service and building lasting relationships, while maintaining a keen attention to detail. Proven ability to resolve conflicts efficiently, ensuring high customer satisfaction and compliance with security standards.
Work History
Bank Teller
1 Year 10 Months- Processed cash deposits, withdrawals, and loan payments accurately while maintaining balanced teller drawers.
- Verified customer identification and transaction details to support security and compliance standards.
- Assisted customers with account inquiries, stop payments, and basic online banking questions.
- Reconciled daily cash totals and reported discrepancies promptly to branch leadership.
Cashier/Customer Service
2 Years 7 Months- Managed customer service inquiries and resolved issues promptly at front end and sales floor.
- Restocked merchandise, rotated inventory, and maintained organized display standards across departments.
- Trained new staff on store procedures, safety practices, and customer service expectations.
- Coordinated bagging, carryout, and cart retrieval to support smooth checkout operations.
- Maintained clean aisles, work areas, and entrance spaces to support safe shopping conditions.
- Communicated stock shortages and customer concerns to supervisors for timely follow-up.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
Skills
Attention to detail
Professionalism and courtesy
Cash management
Transaction oversight
Funds reconciliation
Conflict resolution
Customer development
Transaction processing
Relationship building
Confidentiality awareness
Strong work ethic
Optimistic attitude
Customer service excellence
Approachable
Positive demeanor
Reliable
Timeline
Bank Teller
INB Bank
12.2024 - CurrentRead More
Cashier/Customer Service
Kent’s IGA
05.2022 - 12.2024Read More