Summary
Overview
Work History
Education
Skills
Driving Skills
Languages
Timeline
Generic

Carol (Marcy) Colombini

Hope Hull,US

Summary

Accomplished CEO, well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

CEO

CLOUD PHARMS
01.2015 - Current
  • Improved operational efficiencies by developing customer service protocols and standards
  • Improved revenue and customer satisfaction by implementing marketing strategies and techniques
  • Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product
  • Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer
  • Looked for potential customers and assessed the market's potential
  • Kept track of everything
  • Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients
  • Used professional sales techniques to persuade clients to buy my product
  • Was in charge of educational training and product demonstrations.

Shift Leader

Texas Roadhouse
02.2005 - 05.2009
  • Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
  • Provided on-the-job training and delegated daily tasks and responsibilities to new employees
  • Devised incentive programs and competitions to encourage and reward high-performing employees
  • Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Kept the production areas clean and well-organized to avoid violations or unnecessary work delays caused by hazards or inefficient layouts
  • Compile and balance cash receipts at the end of the day or shift.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Server/Bartender Supervisor

Summers Grille
04.2006 - 07.2008
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Veterinary Technician, Front Desk Clerk

Upper Keys Veterinary Hospital
01.1998 - 11.2002
  • Took care of the animals by feeding, walking, and bathing them
  • Exam rooms were cleaned, restocked, and organized by me
  • Greeted customers and directed pets to holding kennels or group play areas when they arrived
  • Provided excellent customer service to owners by answering questions about animal health and educating them about good animal care practices
  • Created estimates for care, presented invoices to clients, and collected payment
  • Greeted pet owners and conducted intakes to go over the range of services available, outline costs, and determine the animal's special needs while in care
  • Oversaw an adjacent veterinary supply store that sold medications, animal food, and pet supplies
  • Assisted veterinarians during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments
  • Administer medications, vaccines, and treatments as directed by the veterinarian
  • Performed preliminary patient workups, which included gathering patient history information, getting the owner's description of symptoms, and documenting the current condition
  • Provided information on animal care, nutrition, medical conditions, and disease management to caregivers and guardians.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.

Bartender

Key Largo Bay Beach Resort
11.1997 - 01.1999
  • Received over 100's of beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders
  • Created new signature cocktails to help promote the bar's brand and boost profits
  • Dealt with up to $10,000 cash on a daily basis, which earned me the trust and loyalty of the owners
  • Set up the bar for business, got a cash bank, and stocked the service bar
  • Provide exceptional customer service to guests by communicating and connecting with them.

Bartender

V.F.W. Post 10068
01.1995 - 10.1997
  • Received over 100's of beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders
  • Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment
  • Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
  • Work well under pressure in a fast-paced environment with lots of distractions and interruptions

Head Bartender

Tuckers Bar
06.1996 - 09.1997
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Animal Attendant and Sales Clerk

Pet Supermarket
12.1994 - 12.1995
  • Answered calls to help customers with their questions and concerns
  • Followed strict safety, cleanliness, and professionalism guidelines
  • Educated the public on responsible pet ownership and wildlife conservation
  • Ensured cleanliness and wellbeing of all animals in store for purchase
  • Kept inventory of ordering of stock for store
  • Helped customers with purchasing products to ensure the wellbeing of their pets.

Animal Caretaker

The Aviary
10.1992 - 11.1994
  • Cages, Parrot holding areas and bird loading/unloading facilities were all cleaned by me
  • Ordered supplies and took inventory of supplies and equipment on a regular basis
  • Provided information to animal owners about feeding, general care, medical conditions, and treatment options
  • Followed all bird care instructions to the letter, including dietary requirements and medication schedules
  • Restocked supplies and rotated items to keep teams productive and prevent perishable goods from expiring.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.

Education

Associate of Arts -

Miami Dade College - Homestead Campus
Homestead, FL
01.1998

High School -

South Dade Senior High School
Homestead, FL
01.1994

Skills

  • Customer service
  • Communication skills
  • Problem resolution
  • Personable
  • Responsible
  • Team Management
  • Crisis Management
  • Emotional Intelligence

Driving Skills

Can drive many large trucks with trailers and tractors

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

CEO

CLOUD PHARMS
01.2015 - Current

Server/Bartender Supervisor

Summers Grille
04.2006 - 07.2008

Shift Leader

Texas Roadhouse
02.2005 - 05.2009

Veterinary Technician, Front Desk Clerk

Upper Keys Veterinary Hospital
01.1998 - 11.2002

Bartender

Key Largo Bay Beach Resort
11.1997 - 01.1999

Head Bartender

Tuckers Bar
06.1996 - 09.1997

Bartender

V.F.W. Post 10068
01.1995 - 10.1997

Animal Attendant and Sales Clerk

Pet Supermarket
12.1994 - 12.1995

Animal Caretaker

The Aviary
10.1992 - 11.1994

Associate of Arts -

Miami Dade College - Homestead Campus

High School -

South Dade Senior High School

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Carol (Marcy) Colombini