Summary
Overview
Work History
Education
Skills
References
Additional Information
Affiliations
Certification
Timeline
Generic

Carol S Nelson

Natrona Heights,Pa

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. . Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Merchandiser

Bucee's
Loxley, AL (979) 283-6390
02.2020 - 09.2022
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Communicated and coordinated planogram execution with store management.
  • Discussed merchandise needs with shift supervisors.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Personal Service Representative/Front Desk Receptionist

UPMC
Aspinwall, PA
02.2022 - Current
  • Answered customer inquiries via phone, email, or in person.
  • Provided administrative support such as filing, data entry, scheduling appointments, and ordering supplies.
  • Processed payments from customers for services rendered.
  • Handled confidential information with discretion.
  • Updated customer profiles with relevant contact information.
  • Kept patient health and personal information private and confidential.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Processed payments for services rendered in accordance with the terms of the policy or contract.
  • Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
  • Maintained up-to-date understanding of insurance payment practices.

Sales/Stock Person

ABC Beverage / Alabama State Store
Spanish Fort, AL (334) 322-1923
12.2016 - 05.2020
  • Duties: Cashier, stock, deposits, opening and closing store, and traveling to other location to assist when needed.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Resolved or assisted in handling routine customer concerns within established guidelines.

Receptionist/Sales Assoc/Personal Care Coordinator

Command Hearing Centers
Mobile, AL (251) 662-1930
2012 - 2015
  • Schedule appointments and maintain updated appointment calenders
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Reviewed files and other documents to obtain information to respond to requests.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Obtained signatures for financial documents.

Preschool Teacher's Assistant

Penn Christian school
Butler, PA
2009 - 2010
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Promoted good behaviors by using positive reinforcement methods with children.

Hair Stylist

Regis Hair Salon
Indiana, PA
2009 - 2009
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Collected payment from customers and scheduled next appointments.
  • Greeted each client and asked questions to determine fashion needs.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.

House Cleaner

Self Employed Services
, PA
1995 - 2009
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Salesperson

B-Dry Basements
Butler, PA
2004 - 2005
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed key customer relationships to increase sales.

Laborer

Traco
Cranberry Township, PA
2004 - 2005
  • Assembled windows

Assistant Manager

Spectacles Etc.
Lower Burrell, PA
1990 - 1994
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

High School Diploma -

Freeport Area Senior High School
Freeport, PA
06.1981

Cosmetology

Butler Beauty Academy
Butler, PA
1995

General Studies

Butlrer Community College
Butler, PA

Skills

  • Customer Service
  • Friendly and Outgoing
  • Listening Skills
  • Problem-Solving
  • Reliable and Punctual
  • Excellent Communication Skills
  • Time Management
  • Customer- and Service-Oriented
  • Outgoing Personality
  • Cash Handling
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Money Handling
  • Verbal and Written Communication
  • Product Sales
  • Energetic Self-Starter
  • Verbal/Written Communication
  • Customer Needs Assessment
  • Sales Expertise
  • Retail Store Operations
  • Merchandising Knowledge
  • Professional and Courteous
  • Residential Cleaning
  • Work Planning and Organization
  • Employee Supervision
  • Client Documentation
  • Employee Training Program
  • Insurance Verification
  • Billing support
  • Patient Relations
  • Paperwork coordination
  • HIPAA Compliance
  • Patient Registration
  • Appointment management
  • Documentation
  • Patient Scheduling
  • Call handling
  • Schedule Coordination
  • Check-in management
  • Payment Collection
  • Office Administration

References

References upon request

Additional Information

  • Community: Awards: License: Affiliations: Other: Butler Community College, Phi Pheta Kappa, Honor roll, and good conduct reports. Butler Beauty School License # CO259298. PA Clearances for preschool. Additional training in Florida with American Hearing Society Florida CEU's.

Affiliations

  • Member, Alumni Association Phi Pheta Kappa, honor roll, and good conduct reports

Certification

  • License by the State Board of Cosmetology

Timeline

Personal Service Representative/Front Desk Receptionist

UPMC
02.2022 - Current

Merchandiser

Bucee's
02.2020 - 09.2022

Sales/Stock Person

ABC Beverage / Alabama State Store
12.2016 - 05.2020

Receptionist/Sales Assoc/Personal Care Coordinator

Command Hearing Centers
2012 - 2015

Preschool Teacher's Assistant

Penn Christian school
2009 - 2010

Hair Stylist

Regis Hair Salon
2009 - 2009

House Cleaner

Self Employed Services
1995 - 2009

Salesperson

B-Dry Basements
2004 - 2005

Laborer

Traco
2004 - 2005

Assistant Manager

Spectacles Etc.
1990 - 1994

High School Diploma -

Freeport Area Senior High School

Cosmetology

Butler Beauty Academy

General Studies

Butlrer Community College

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Carol S Nelson