CAROLY A PEREZ
Gladstone,MO
Summary
With a solid educational background, I have developed excellent communication and organizational skills. My track record demonstrates my proficiency in supporting lesson planning, managing classrooms, and interacting with students. I am now excited to apply these transferable skills in a new industry and make a meaningful impact in a different professional environment.
Overview
11
11
years of professional experience
Work History
Receptionist
Conklin
06.2021 - 11.2024
- Responsible for all incoming calls and switchboard operations
- Responsible for assisting customers with inquiries and basic problem solving as well as correspondence
- Responsible for assembling company training manuals and associated materials over1800+/yearly
- Experienced with telework call handling as well as on site
- Routing and delivering incoming mail and packages
- Responsible for maintaining visitor log as well as company diary/log of personnel not in office
- Responsible to collect postage from employees as needed for stamps
- Assisting with orders in Sage
- As well as safeguarding customer information and confidentiality
- Assisting staff with tasks
Library Assistant
Kansas City Public Library
05.2018 - 06.2021
- Responsible for assisting all patrons in a variety of ways including providing library circulation services, instructing customers in the use of library resources including computer equipment, reference, community referral and interlibrary loan services
- Recommend and retrieve materials in support of customer requests
- Provide certified proctoring
- Schedule room reservations and computer appointments
- Create IT help and facilities requests
- Process account payments
- Create and teach projects and materials for adult learners
Shelver
Mid-Continent Public Library
12.2017 - 05.2018
- Shelved library materials correctly and efficiently
- Provided inventory control of materials
- Assisted library staff with library programs and events
- Interacted with library customers in a friendly and helpful manner
Library Assistant
Pioneer Library System
08.2014 - 05.2016
- Provided high-level customer service in person, by phone, and electronically
- Assisted customers in using library equipment and databases
- Responsible for reader's advice and reference including creating parent and reader's guides and research
- Created and maintained children's book displays
- Educated patrons and promoted library programming
- Adapted to changing needs of the library by assisting with various library programming
- Completed library materials pull lists, placed and processed holds
- Collaborated with colleagues to complete projects
- Operated library databases and software, including SIRSI WorkFlows
- Assisted with teen library projects
Substitute Teacher, K-12
Shawnee Public Schools
11.2013 - 12.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Implemented classroom management techniques to maintain positive learning environment.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Provided support to special education students in inclusive classrooms, assisting with accommodations and modifications to meet their unique needs.
Education
Bachelor of Arts Degree - Religion Emphasis: Cross Cultural Studies, Teaching English to Speakers of Other Languages
Oklahoma Baptist University
Shawnee, OKSkills
- Positive and professional demeanor promoting student engagement
- Experience working in public school districts as substitute teacher and bus monitor
- Superior organizational and planning skills
- Excellent verbal and written skills
- Able to prioritize, meet deadlines, and manage changing priorities, as well as work independently
- Create daily statistic reports and monthly project reports
- Certified Test Proctor for patrons and students
- Instruct and assist patrons in the use of library resources, including computer and office equipment
- Training in clientele confidential information protection
- Process account payments and experience in bookkeeping
- Exceptional digital literacy in a Windows-based PC environment
Languages
Spanish
Professional Working
American Sign Language
Limited Working
Timeline
Receptionist
Conklin
06.2021 - 11.2024
Library Assistant
Kansas City Public Library
05.2018 - 06.2021
Shelver
Mid-Continent Public Library
12.2017 - 05.2018
Library Assistant
Pioneer Library System
08.2014 - 05.2016
Substitute Teacher, K-12
Shawnee Public Schools
11.2013 - 12.2015
Bachelor of Arts Degree - Religion Emphasis: Cross Cultural Studies, Teaching English to Speakers of Other Languages
Oklahoma Baptist University
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