CAROLY GONZALEZ
Tallahassee,FL
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Sales Customer Support Specialist
TTEC Holdings, INC.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced team efficiency through regular training sessions and performance evaluations.
Bilingual Benefit Counselor
Aon
01.2022 - 01.2023
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- As a Bilingual Benefit Counselor, I assist employees with understanding and making their medical and voluntary benefit elections
- Entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.
Education
Bachelor of Science in Biology -
Universidad del Sagrado Corazon
01.2005 - 05.2009
Minor in Neuroscience - undefined
Universidad Central de Bayamon
01.2019 - 05.2021
English for Speakers of Other Languages - undefined
Tallahassee Community College
01.2016 - 05.2016
Skills
Timeline
Bilingual Benefit Counselor
Aon
01.2022 - 01.2023
Minor in Neuroscience - undefined
Universidad Central de Bayamon
01.2019 - 05.2021
English for Speakers of Other Languages - undefined
Tallahassee Community College
01.2016 - 05.2016
Bachelor of Science in Biology -
Universidad del Sagrado Corazon
01.2005 - 05.2009
Sales Customer Support Specialist
TTEC Holdings, INC.
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