CAROLY GONZALEZ
Tallahassee,FL
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Sales Customer Support Specialist
TTEC Holdings, INC.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced team efficiency through regular training sessions and performance evaluations.
Bilingual Benefit Counselor
Aon
01.2022 - 01.2023
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- As a Bilingual Benefit Counselor, I assist employees with understanding and making their medical and voluntary benefit elections
- Entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.
Education
Bachelor of Science in Biology -
Universidad del Sagrado Corazon
01.2005 - 05.2009
Minor in Neuroscience - undefined
Universidad Central de Bayamon
01.2019 - 05.2021
English for Speakers of Other Languages - undefined
Tallahassee Community College
01.2016 - 05.2016
Skills
Attention to detail
Ability to collaborate effectively
Multitasking Abilities
Benefits Explanation
Benefits Administration
Human Resources Management
Interpersonal Communication
Effective Communication
Proficient in Microsoft Office
Customer Service
Calm Under Pressure
Adaptability and Flexibility
Teamwork and Collaboration
Professionalism
Decision-Making
Attention to Detail
Problem-solving abilities
Written and oral communication
Self Motivation
Goal Setting
Time Management
Organizational Skills
Excellent Communication
Active Listening
Multitasking
Good Telephone Etiquette
Networking
Research
Fluent in Spanish and English
Timeline
Bilingual Benefit Counselor
Aon
01.2022 - 01.2023
Minor in Neuroscience - undefined
Universidad Central de Bayamon
01.2019 - 05.2021
English for Speakers of Other Languages - undefined
Tallahassee Community College
01.2016 - 05.2016
Bachelor of Science in Biology -
Universidad del Sagrado Corazon
01.2005 - 05.2009
Sales Customer Support Specialist
TTEC Holdings, INC.