Hi, I’m
Carolyn J. Abbot
Executive Customer Service
Gig Harbor,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the travel and hospitality industries. Successful 28 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
46
years of professional experience
Work History
Fred Meyer StoresGig Harbor, WA
Customer Service Associate
01.2020 - 01.2021
Job overview
- Resolved customer complaints by 10% while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Deli services including baking pizzas and hot case.
Main & VineGig Harbor, WA
Customer Service Associate
06.2017 - 01.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sandwiches and salads were prepared as well as deli items and pizza. Managed over fifty customers per day in deli and surrounding areas.
- Main & Vine was discontinued and their employees transferred to Fred Meyers in Gig Harbor successfully.
- Boosted sales revenue by skillfully promoting diverse service options
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Costco DemoGig Harbor, WA
Customer Service Associate
06.2014 - 07.2016
Job overview
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Assisted customers in making informed purchase choices and selecting products. Offering suggestions to menus and recipes that can be made.
- Established working relationships with returning customers and increased sales by 10%.
Port Of Seattle, SeaTac AirportSeaTac, WA
Terminal Access Controller
05.2007 - 12.2009
Job overview
- Prepared and maintained records and documentation pertaining to incidents.
- Circulated among visitors, patrons or employees to preserve order and protect property.
- Monitored property to report any unlawful activity.
- Screened all personnel entering secured areas. Maintained security for public and Port of Seattle employees. Assisted passengers to safely exit secure areas.
- Managed over 20 deliveries through security points at Port of Seattle.
- Supervisor Clinton Hughes 206-431-4907.
Expedia.comTacoma, WA
Customer Advisory Department - Executive Service
04.2004 - 05.2007
Job overview
- Expedia.com, Customer Advisory Department-Executive Service Specialist were responsible for handling the highest level of service issues.
- Specialists also provide their knowledge and experience to all operational centers to effectively resolve any service related issues while balancing needs of customers and business.
- Greeted incoming phone calls and customers professionally and provided friendly, knowledgeable assistance. Experienced customer service with customer's travel itineraries.
- Expedia call center was moved to Las Vegas, Nevada.
Trans World Airlines, TWANew York, Seattle, NY, WA
Customer Service Representative
03.1975 - 01.2001
Job overview
- All customer services including domestic and international ticketing, boarding passengers and dispatching flights.
- Customer Service Representative for TWA for 28 Years: JFK International Airport, La Guardia Airport, Newark International Airport and Seattle-Tacoma International Airport.
- Ramp Service Management, weight and balance load control.
- Increased client satisfaction by 50%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
Tacoma Community College 2009Tacoma, WA
from Medical Office Professional
University Overview
- Relevant Coursework Completed: Medical Vocabulary and Human Diseases.
- Tacoma Community College cancelled the program.
South Seattle Community CollegeSeattle, WA
Associate of Arts from Culinary Arts/Pastry
06.2004
University Overview
- Completed professional development in all forms of baking. Accomplished Pastry Chef.
- Culinary Arts graduate with Associates Degree.
- Completed professional development in Pastry Arts and Sciences.
- Member Phi Beta Kappa. Deans List 4.0.
Skills
- Upselling Products and Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Creative Problem Solving
- Computer Proficiency
- Excellent Attention to Detail
- Cultural Awareness and Sensitivity
- Patient and Empathetic
Languages
Italian
Professional Working
Spanish
Limited Working
Timeline
Customer Service Associate
Fred Meyer Stores
01.2020 - 01.2021
Customer Service Associate
Main & Vine
06.2017 - 01.2019
Customer Service Associate
Costco Demo
06.2014 - 07.2016
Terminal Access Controller
Port Of Seattle, SeaTac Airport
05.2007 - 12.2009
Customer Advisory Department - Executive Service
Expedia.com
04.2004 - 05.2007
Customer Service Representative
Trans World Airlines, TWA
03.1975 - 01.2001
Tacoma Community College 2009
from Medical Office Professional
South Seattle Community College
Associate of Arts from Culinary Arts/Pastry
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