CAROLYN AGUILAR
North Las Vegas,NV
Summary
Experienced with over two years in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and encouraging creative work environments. Consistently contributing to success through hard work, attention to detail and excellent organization. Motivated to learn, grow and excel for ones needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Receptionist
Bluegreen Vacations
Las Vegas, NV
07.2023 - Current
- Greeted and welcomed guests upon arrival to the hotel.
- Provided helpful recommendations for services at the hotel such as spa treatments, restaurant offerings.
- Provided information about local attractions, restaurants, and transportation options.
- Ensured all customer service standards were met on a daily basis.
- Managed reservations over the phone or online system.
Behavioral Therapist
Familias First
San Gabriel
03.2021 - 04.2023
- Helped teach important social, play and basic life skills such as personal hygiene management
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies
- Collected session data to aid in treatment planning and assessment
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Developed individualized plans for clients to help them meet their personal goals.
- Established strong relationships with local organizations that could provide additional resources for clients.
Front Desk Receptionist
The Westin Los Angeles Airport
Los Angeles, CA
05.2019 - 02.2020
- Attentive with guests needs and comfort for duration of stay
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted customers warmly and made them feel welcome.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Some College (No Degree) - Counseling Psychology
El Camino College
Skills
- Assessment reports and other documentation
- Therapeutic techniques understanding
- Gathering information
- Fluent in writing, reading, and speaking Spanish
- Well rounded at Microsoft Word, Microsoft PowerPoint
- Great time managing
- Proactive problem-solver
Certification
Certified Nurses Aide
Languages
Spanish Native or Bilingual
Languages
Spanish
Professional
Timeline
Guest Receptionist
Bluegreen Vacations
07.2023 - Current
Behavioral Therapist
Familias First
03.2021 - 04.2023
Front Desk Receptionist
The Westin Los Angeles Airport
05.2019 - 02.2020
Some College (No Degree) - Counseling Psychology
El Camino College
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