Carolyn A. Hanna
Fairport
Summary
Highly organized and detail-oriented individual with background in educational administration and database management. Skilled in analyzing, problem-solving and optimizing processes. Proven track record in fostering positive relationships with students, faculty, and staff.
Overview
35
35
years of professional experience
Work History
Assistant to the Dean of Students
McQuaid Jesuit
Rochester
08.2020 - Current
- Manage daily attendance for students and maintain attendance database using SQL
- Communicate with parents, teachers and counselors regarding updates on student status while maintaining strict confidentiality
- Flag at-risk students to the guidance department
- Provide administrative support to the Dean
- Supervise students during daily discipline sessions
- Maintain announcements on television screens through Rise Applications
- Coordinate with multiple school district transportation departments and families to arrange for daily transportation and resolve conflicts
Billing Specialist/Accounts Receivable
McQuaid Jesuit
Rochester
08.2018 - 08.2020
- Developed and managed family tuition contracts and payments using Blackboard software
- Worked with families to bring tuition accounts current
- Managed student debit card program and SQL database
- Provided cashier support
- Deposited weekly cash to bank
- Responsible for the monthly tuition EFT to bank
- Prepared annual Mandated State Aid report resulting in excess of $500,000 in revenue
Director of Staffing/Emergency Medical Technician/Driver/Field Training Officer/Special Projects
Perinton Volunteer Ambulance Corps
Fairport
07.2010 - 12.2019
- Maintained database of certification records for membership
- Provided quality assurance reports and insights to the regional medical director of URMC Department of Pre-Hospital Emergency Medical Services
- Assessed weekly staffing schedule to evaluate staffing needs and communicate areas of need to staff
- Assisted staff to find permanent shifts
- Tracked and recorded absences and tardiness
- Assessed and attended to medical needs of patients in surrounding community when called upon
- Mentored, evaluated and trained new medic members
- Transported patients to the appropriate hospital while rendering care enroute
- Responsible for patient charting and dispatch records
- Named as Special Projects Coordinator, and former member of the Membership Committee, Rig Committee and Personnel Committee
- Evaluated and recommended to the Board new emergency vehicles to be purchased by the agency
- Interviewed and recommended new applicants for membership
- Evaluated corps members on performance and made recommendations to the Board for annual bonuses
Office Administrator/Founding Family
St. John Bosco Schools~Chesterton Academy
East Rochester
08.2008 - 08.2018
- Evaluated and made recommendations on OptionC School Management System software and FACTS Tuition Management System; implemented and assisted in faculty training on both systems
- Managed database using Little Green Light Donor Management Software
- Developed and implemented school policies for start-up school
- Managed all daily aspects of the school office
- Developed and managed family tuition contracts through FACTS Tuition Management
- Registered new students through OptionC SMS
- Developed and maintained website using Jimdo
- Developed and implemented Hot Lunch Program and managed cash flow for program
- Developed and managed annual textbook ordering process for all grade levels
- Partnered with BOCES to acquire textbooks for students through district loan programs
- Reviewed, generated and distributed student report cards
- Developed annual reports for the NYS BEDS and Health Department
- Maintained student physical exam records and immunization records
- Managed bi-monthly payroll for 25 employees
Customer Service Representative/Receptionist/Purchasing Agent
H.P. Neun Co., Inc.
Fairport
08.1990 - 04.2000
- Provided on-site customer service and clerical support to ITT/Valeo manufacturing schedulers and engineers
- Managed international recycling programs for Xerox and ITT/Valeo
- Provided customer service to several in-house accounts
- Monitored and purchased raw materials and finished goods for $15 million company
- Inventoried office supplies and replenished as needed
- Greeted customers and sales associates
- Answered phones and directed calls to appropriate personnel
- Responsible for filing and typing correspondence
Education
Emergency Medical Services -
Monroe Community College
Rochester, New York01.2010
Nursing -
Monroe Community College
Rochester, New York01.1989
Elementary Education -
St. Bonaventure University
Olean, New York01.1984
Skills
- Database management
- Data Analysis
- Office management
- Strong interpersonal skills
- Strong communication skills
- Self-directed
- Problem-solver
- Meticulous attention to detail
- Multitasking
References
Available upon request
Timeline
Assistant to the Dean of Students
McQuaid Jesuit
08.2020 - Current
Billing Specialist/Accounts Receivable
McQuaid Jesuit
08.2018 - 08.2020
Director of Staffing/Emergency Medical Technician/Driver/Field Training Officer/Special Projects
Perinton Volunteer Ambulance Corps
07.2010 - 12.2019
Office Administrator/Founding Family
St. John Bosco Schools~Chesterton Academy
08.2008 - 08.2018
Customer Service Representative/Receptionist/Purchasing Agent
H.P. Neun Co., Inc.
08.1990 - 04.2000
Emergency Medical Services -
Monroe Community College
Nursing -
Monroe Community College
Elementary Education -
St. Bonaventure University
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