Carolyn Allen
Sumter,SC
Summary
Organized Compliance Manager knowledgeable in Housing and Urban Development and Low Income Housing Tax Credit programs. More than 25 years working in the Affording Housing market. Focusing on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions. Proven record of successfully passing (MOR) Management Occupancy Reviews.
Overview
7
7
years of professional experience
Work History
Senior Property Manager
The Aspen Companies
Teaneck, NJ
12.2015 - 01.2018
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained constant balance and accounting of property petty cash account.
- Audited files and reported issues requiring follow-up to program manager.
Compliance Manager
The Aspen Companies
Teaneck , NJ
01.2018 - Current
- Reviewed documents, files, and other records to assess HUD compliance and potential risk.
- Successfully conducted MOR for portfolio.
- Traveled to properties to conduct files reviews and conduct In-House MORs.
- As the 504 Coordinator for the company, approved or denied reasonable accommodation request.
- Delivered subject matter expertise for internal and external customers on HUD compliance best practices and quality control.
- Established a Standard Operations Performance for portfolio.
- Trained new managers on HUD Best Practices and compliance issues.
- Managed compliance efforts, reporting and audits.
- During file reviewed verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Formulated recommendations based on audit findings to support annual planning and definition of goals.
- Maintained current understanding of company standards and applicable legal requirements such as HUD and LIHTC Policies and Procedures and 504 Reasonable Accommodation.
- Managed quality programs to reduce overdue compliance activities.
- Strong knowledge of EIV
- Knowledge of Onesite and Yardi systems
Education
Bachelor of Arts - Public Administration
Fayetteville State University
Fayetteville, NCSkills
- Operational Efficiency
- Corrective Action Planning
- Regulatory Compliance Oversight
- Risk Reviews
- Customer Satisfaction
- Investigative Skills
- Constructive Feedback
- Strategic Execution
- Regulatory Documentation
- Systems Management
- Information Gathering
- Program Requirements
- Leading Audits
Timeline
Compliance Manager
The Aspen Companies
01.2018 - Current
Senior Property Manager
The Aspen Companies
12.2015 - 01.2018
Bachelor of Arts - Public Administration
Fayetteville State University
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