Carolyn Alsbaugh
Daytona Beach,FL
Summary
Accomplished Service Writer with many years' success in assisting with daily business operations in the marine industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Overview
17
17
years of professional experience
Work History
Service Writer
Sea Love Boat Works
11.2021 - Current
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
Customer Service Agent
Piedmont Airlines
10.2018 - 03.2022
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Collaborated effectively with team members to manage high-pressure situations during peak travel periods.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Demonstrated flexibility in adapting to various types of aircrafts, supporting diverse airline clients'' needs efficiently.
Companion Caregiver
Cared For Disabled Husband
11.2015 - 03.2022
- Coordinated healthcare appointments for husband, ensuring timely access to necessary medical services.
Food Service Manager
Camp Judson
05.2012 - 11.2015
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
Administrative Assistant /Senior Human Resources Assistant
Millcreek Paramedic Service
10.2007 - 02.2012
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Business Management And Food & Tourism
American Public University System
Charles Town, WV06.2014
Skills
- Integrity
- Strong Organization
- Customer service expertise
- Accounts Payable
- Invoice Processing
- Time Management
Timeline
Service Writer
Sea Love Boat Works
11.2021 - Current
Customer Service Agent
Piedmont Airlines
10.2018 - 03.2022
Companion Caregiver
Cared For Disabled Husband
11.2015 - 03.2022
Food Service Manager
Camp Judson
05.2012 - 11.2015
Administrative Assistant /Senior Human Resources Assistant
Millcreek Paramedic Service
10.2007 - 02.2012
Bachelor of Science - Business Management And Food & Tourism
American Public University System
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