Carolyn Alston
HHA
Hamburg,NY
Summary
Dedicated Job Title brings Number-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Caring Job Title dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Care Giver
Home
Hampton, VA
10.2005 - 10.2016
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Supervised daily activities and provided assistance to staff.
- Entertained, conversed and read aloud to keep patients mentally alert.
Cafeteria Manager
Fort Caroline Middle School
Jacksonville , FL
08.2012 - 12.2012
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Increased kitchen efficiency Number% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Used Software to analyze daily financial statements, balance statements and reimbursable meals.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Reduced financial inaccuracies by using Software system while verifying receipts.
- Enhanced sales by promoting Type products and assisting with creative menu selections.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Bakery Supervisor
Winn Dixie Supermarket
Jacksonville , FL
09.2010 - 10.2012
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Managed all baking operations professionally and handled all problems confidently.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced financial inaccuracies by using Software system while verifying receipts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Winn Dixie
Deli
Jacksonville , FL
04.2009 - 10.2012
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in Number% accuracy rate.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers at counter to fulfill requests and answer questions.
- Created appealing food arrangements for party trays and specialized orders.
Line Leader
Shoney's Restaurant
Newport News, VA
05.1997 - 04.2009
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
Bachelor Of Social Science - Teacher Education
Florida State College At Jacksonville
Jacksonville, FL 08.2011 - 01.2013
Graduate - Accounting Technology And Bookkeeping
Barringer Arts High School
Newark, NJ 09.1986 - 08.1990
Skills
Cargiver
Timeline
Cafeteria Manager
Fort Caroline Middle School
08.2012 - 12.2012
Bachelor Of Social Science - Teacher Education
Florida State College At Jacksonville
08.2011 - 01.2013
Bakery Supervisor
Winn Dixie Supermarket
09.2010 - 10.2012
Winn Dixie
Deli
04.2009 - 10.2012
Care Giver
Home
10.2005 - 10.2016
Line Leader
Shoney's Restaurant
05.1997 - 04.2009
Graduate - Accounting Technology And Bookkeeping
Barringer Arts High School
09.1986 - 08.1990