CAROLYN ANDERSON
Memphis,TN
Summary
With a proven track record at companies like Popeye's and FedEx I excel in project management and conflict resolution, showcasing my ability to enhance team efficiency and customer satisfaction. Leveraging technical proficiency and adept at resource allocation, I've significantly improved operational workflows, exemplifying leadership and strategic hiring practices. Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Highly motivated and detail-oriented material handling professional with experience in managing warehouse operations. Expertise in overseeing inventory management, order fulfillment, and stock control. Skilled in using manual and automated equipment to move and store materials. Adept at accurately documenting inventory transactions, preparing shipping documents, and adapting to changing workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Popeyes
Millington, TN
03.2022 - 05.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
Warehouse Shipping Receiving Clerk
Amazon Fulfillment Center
, TN
01.2022 - 02.2024
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Liaised with vendor representatives to rectify damages and shortages.
- Maintained clean work area that adhered to strict safety standards.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Updated inventory records to reflect new stock levels.
- Coordinated with purchasing department to resolve invoice discrepancies promptly.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Assisted in the loading and unloading of materials when required.
- Maintained accurate records of incoming deliveries according to established procedures.
Material Handler
FedEx
Memphis, TN
06.2019 - 05.2022
- Kept work areas clean, safe, organized and free of debris at all times
- Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport
- Efficiently managed time to complete daily tasks within set deadlines
Shift Manager
Burger King
Memphis, TN
04.2017 - 07.2020
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
Education
Associate in Fine Arts -
Southwest
memphis05.2024
Skills
- Project management
- Conflict resolution
- Resource allocation
- Technical proficiency
- Recruitment and hiring
- Team building
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Team leadership
- Workplace safety compliance
- Strategic planning
- Decision-making
- Team collaboration
- Customer service
- Business development understanding
- Team motivation
- Employee scheduling
- Orientation and training
- Succession planning
- Time management
- Adaptability and flexibility
Certification
- Servsafe
- Cosmetology
- Braiding
Timeline
Assistant Manager
Popeyes
03.2022 - 05.2024
Warehouse Shipping Receiving Clerk
Amazon Fulfillment Center
01.2022 - 02.2024
Material Handler
FedEx
06.2019 - 05.2022
Shift Manager
Burger King
04.2017 - 07.2020
Associate in Fine Arts -
Southwest