Summary
Overview
Work History
Education
Skills
References
Affiliations
Availability
Timeline
Generic

Carolyn Ann Potter

Groveland

Summary

Customer service associate with over 18 years of experience at Publix and floral shop, specializing in customer service and efficient store operations. Expertise in produce, bakery, deli, and stocking, ensuring accuracy and cleanliness. Proven ability to work independently and collaboratively, enhancing team productivity. Skilled in payment processing and client engagement, consistently delivering exceptional service.

Overview

27
27
years of professional experience

Work History

Cashier & Cross-Trained Associate

Publix Super Market
Clermont
01.2007 - Current
  • Processed customer transactions accurately at point of sale, accepting cash and credit payments.
  • Maintained precise cash drawer balance throughout shifts, issuing receipts and providing change.
  • Delivered friendly, solution-oriented service while assisting customers with inquiries and product locations.
  • Cross-trained in stocking, bakery, deli, and produce to ensure operational coverage.
  • Trained new cashiers on register operations and effective customer service techniques.
  • Ensured compliance with food safety standards and maintained department cleanliness.
  • Collaborated with team members to uphold store organization and cleanliness standards.
  • Stocked shelves efficiently, ensuring merchandise displays remained neat and orderly.

Floral Associate / Deliveries / Cashier

Kim E’s Flowers
Groveland
02.1999 - 11.2004
  • Designed and arranged floral displays for various occasions, including weddings and funerals.
  • Created floral arrangements and gift items according to customer specifications.
  • Managed point of sale transactions, processing payments efficiently and accurately.
  • Coordinated timely local deliveries while providing exceptional customer service.
  • Educated customers on seasonal arrangements and proper flower care techniques.
  • Trained new staff in floral design methods and customer service protocols.
  • Maintained organized inventory of floral supplies and ensured cleanliness of store.
  • Communicated effectively with customers to confirm order details and preferences.

Education

High School Diploma - Groveland, FL

Groveland High School
Groveland, FL
01-1985

Skills

  • Confidence and reliability
  • Positive attitude
  • Attention to detail
  • Interpersonal skills
  • Communication skills
  • Strong work ethic
  • Motivation and adaptability
  • Customer service and support
  • Cash handling accuracy
  • Independent and team collaboration
  • Punctuality and time management

References

Available upon request.

Affiliations

  • Gardening
  • Baking Sweets
  • Painting Ceramics

Availability

  • Fridays & Saturdays: 4 PM – 9 PM
  • Wednesdays & Thursdays: 5 PM – 9 PM
  • Unavailable: Sundays, Mondays, Tuesdays

Timeline

Cashier & Cross-Trained Associate

Publix Super Market
01.2007 - Current

Floral Associate / Deliveries / Cashier

Kim E’s Flowers
02.1999 - 11.2004

High School Diploma - Groveland, FL

Groveland High School

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