Carolyn Northern
Fairfax,VA
Summary
Dynamic medical scheduling specialist with proven expertise in administrative functions, patient administration, and medical records management. Exceptional analytical and interpersonal skills facilitate effective communication and customer service in fast-paced environments, while adeptly managing multiple tasks and deadlines. Honorably discharged US Army veteran committed to excellence, with proficiency in MS Office Suite, and medical terminology.
Overview
34
34
years of professional experience
Work History
Patient Services Representative
Pediatrics Specialists of Virginia
11.2018 - 09.2022
- Served as a Patient Services Representative.
- Specialties worked with were Neurology, Neurosurgery, Allergy, Developmental and Pediatric OB/GYN.
- Responsibilities included providing excellent customer service by accurately registering and checking patients in and out for appointments; verifying insurance information and demographics; obtaining insurance authorizations if needed; collecting co-pays, self-pay and consolidating/reconciling payments at the end of the day in the cash drawer.
- Scheduled new and follow-up appointments for approximately 70 patients daily; assigned referrals to patient's chart for appointments if required; received telephone inquiries.
- Additional duties included scanning medical records into the appropriate patient's chart and ensuring the accuracy of all medical information; labeling records and assisting with medical record releases for patients. Resolved issues in Work Queues; Uploaded Medical Consent Forms, My Chart Proxy Forms and Policy Forms from e-Sign Genie into Epic Media Manager.
Patient Medical Procedure Scheduler
Fairfax Radiological Consultants
05.2006 - 05.2018
- Accurately and courteously, received any and all patient calls to schedule patients for a plethora of FRC’s radiological diagnostic and medical imaging services, as well as scheduled patients for some of its minimally invasive procedures, which are performed on an outpatient basis.
- Service area covered the entire Washington DC metro area.
- Scheduling responsibilities entailed meticulously, methodically and accurately entering patient health data and/or demographics; updating appointments; and offering procedural instructions for all pre and post-radiological medical imaging services.
- Assisted approximately 80 patients per day.
- Worked in the main business office.
Patient Services Representative
Physicians for Women
08.2004 - 02.2005
- Performed duties for an extremely busy OB/GYN clinic with a staff of 4 doctors, a PA, and 4 licensed nurses.
- Duties included scheduling appointments; mailing out new patient packets and reminders; entering clinical lab results; and front desk check-in.
- Additional duties included verifying and certifying insurance info for payments; balancing daily revenues; and creating/updating around 50 patient charts per day.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Patient Services Representative/Appointment Scheduler
Alexandria Primary Care Associates
05.2004 - 08.2004
- Performed duties for a busy primary care medical office with 6 doctors, a PA, and 6 nurses.
- Scheduled medical appointments in Misys applications; generated encounters for appointments, walk-ins, labs, and shots; performed patient registration and patient inquiry functions.
- Completed patient check-ins; typed referrals and medication requests; generated electronic messages to medical staff as needed; reviewed and updated patient charts as needed.
- Received telephone inquiries; collected revenues from both patients and third-parties for services rendered; and balanced and closed-out business by reconciling daily payments.
Patient Medical Records Administration Duties
US Army, US Military Academy at West Point
05.1988 - 03.1990
- Maintained and recorded medical information for approximately 6,000 patient records which included active duty military, military cadets, and civilian patients.
- Verified data contained in medical charts, prescriptions, and other medical related information as it pertained to the patients' records.
- Assisted with the processing and submission of pertinent information for insurance billing and insurance claims under the military's insurance program (formerly known as CHAMPUS, now known as TRICARE).
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Blytheville Senior High School
Blytheville, AR05.1987
Skills
- EPIC Hyperspace
- Misys Applications
- Tiger and EMR
- 65 wpm typing speed
- MS Office Suite software literate
- Customer service
- Insurance verification
- HIPAA compliance
- Patient intake
- Scheduling appointments
- Reception management
- Medical filing
Timeline
Patient Services Representative
Pediatrics Specialists of Virginia
11.2018 - 09.2022
Patient Medical Procedure Scheduler
Fairfax Radiological Consultants
05.2006 - 05.2018
Patient Services Representative
Physicians for Women
08.2004 - 02.2005
Patient Services Representative/Appointment Scheduler
Alexandria Primary Care Associates
05.2004 - 08.2004
Patient Medical Records Administration Duties
US Army, US Military Academy at West Point
05.1988 - 03.1990
High School Diploma -
Blytheville Senior High School
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