Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Au

Edgewater,NJ

Summary

Top-notch Chief Operating and Compliance Officer with a 35 year proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.


Proven leader in change management, integration of multiple business units under the Operations umbrella and driving business platforms forward through changing environments including integration of siloed business lines and disparate platforms.

Overview

36
36
years of professional experience

Work History

Chief Operating and Compliance Officer

Jonathan Rose Companies
12.2022 - Current

Oversees the day to day corporate operations of one of the nation's leading owner and developer of affordable housing, with multiple integrated business lines including a billion+ dollar real estate advisory firm, construction subsidiary, lending arm and title company.

Manages multiple teams responsible for compliance, enterprise risk management, talent & culture, social impact, IT, strategic operations, FHA lending and servicing as well as the finance team and reporting arms of the firm.

Works directly with the CEO to implement best practices and fiscal management to ensure best in class operations.

Serves as the Chief Compliance Officer for the Investment Advisory Group, responsible for SEC audits, the creation of compliance policies as well as employee compliance.

Expert in construction oversight, including work scope development, budget oversight and lease up of multifamily properties,

Serves on the firms Management Committee, the decision making body for all enterprise level corporate decisions.

Manages the firms talent & culture team including the design and implementation of HR systems and management of over 500 employees nationwide.


EVP, Chief Operating Officer

The Community Preservation Corporation
08.2019 - 12.2022

Led the operations of the largest national affordable housing lender in the country. Oversight included the building and leading of the servicing, asset management, loan surveillance, information technology and facilities teams. Focused on building operational efficiencies across all business lines as the firm continued to expand nationally. Spearheaded all IT platform initiatives and budgets as well as all systems upgrades and served as the business owner in the creation of proprietary software that was developed, implemented and eventually sold on the open market.


Lead relationship manager with Investors and highly valued clients. Worked directly with the CFO and CEO in managing financial forecasting and modeling and was a valued member of the firms Operating Committee, which served as the managing body for all corporate decision making.

SVP, Director of Portfolio Services

The Community Preservation Corporation
08.2008 - 07.2019

Senior leader that managed the operational activities of a 43-person team encompassing closings, secondary market sales, construction administration, loan servicing and asset management for this multifamily lender. Served as the relationship manager for Freddie Mac and Fannie Mae, as well as the New York City and New York State Retirement Systems. Acted as the liaison with outside counsel and oversaw the preparation and negotiation of all loan documents. Responsible for creating and implementing the firms environmental policy and all company-wide procedures and controls with respect to secondary market and investor requirements.


Managed the servicing and asset management of a $4billion dollar book of business. Developed and oversaw a department of 25+ Asset Managers and Servicers, who were directly responsible for financial review, risk rating, surveillance, underwriting, pre and post securitization due diligence, monthly and quarterly reporting and insurance.


Directly responsible for the training and development of staff of new programs and products. Participated in delinquent loan management and loss mitigation including the approval of all loan credits and underwriting,

SVP, Director of Closings

The Community Preservation Corporation
08.1994 - 08.2008

Responsible for the operations of the Closings Department, including all loan closings, construction loan administration, secondary market sales, product pipelines and portfolio management,


Other responsibilities included the supervision of a staff of eighteen, loan document review and negotiation, underwriting review, liaison with attorneys, government agencies and clients, preparation of all required internal documents to facilitate closings and secondary market sales.


Responsible for the construction loan administration for all construction loans in all phases as well as the conversion of those loans to lease up and sale to the secondary market. Additional responsibilities included the review and updating of internal controls, closing, insurance, environmental and loan document standards, as well as updating policy and procedures with respect to secondary market requirements and the development and implementation of company-wide procedures. Participated in Delinquent Loan Management, training of staff and the development of New Programs and Products

VP, Assistant Director of Closings

The Community Preservation Corporation
11.1993 - 08.1994

Assisted the Director of Closings in managing the day to day operations of the closing Department. Responsible for the supervision of staff, review of loans, sales of loan to various pension funds, coordination with field staff, and general maintenance of all ongoing projects.

AVP, Mortgage Analyst

The Community Preservation Corporation
08.1991 - 11.1993

Participated in the initial set up of new Freddie Mac portfolios. Responsibilities included review of all previous seller/servicer files, establishing internal controls, review of underwriting, coordinating with field staff and analysis of potential defensive refinance loans in portfolio.

Loan Administrator

The Community Preservation Corporation
05.1988 - 08.1991

Responsibilities included the preparation of all construction closings, mortgage releases, construction loan advances, sales to the Pension Fund and letter of credit maintenance.

Education

Bachelor of Arts - Political Science

University of Southern California
Los Angeles, CA
1986

Skills

  • Compliance Monitoring
  • Document Review
  • Talent & Culture
  • Reporting Requirements
  • Corporate Governance
  • Deficiency documentation
  • Internal Controls
  • Compliance Reporting

Timeline

Chief Operating and Compliance Officer

Jonathan Rose Companies
12.2022 - Current

EVP, Chief Operating Officer

The Community Preservation Corporation
08.2019 - 12.2022

SVP, Director of Portfolio Services

The Community Preservation Corporation
08.2008 - 07.2019

SVP, Director of Closings

The Community Preservation Corporation
08.1994 - 08.2008

VP, Assistant Director of Closings

The Community Preservation Corporation
11.1993 - 08.1994

AVP, Mortgage Analyst

The Community Preservation Corporation
08.1991 - 11.1993

Loan Administrator

The Community Preservation Corporation
05.1988 - 08.1991

Bachelor of Arts - Political Science

University of Southern California
Carolyn Au