Carolyn Avalos
Sierra Vista,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Voya Financial
Sierra Vista
09.2022 - 04.2024
- Experience in a call center environment
- Assisting clients with their accounts and details, processing transactions on accounts
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Proficient in alpha/numeric data entry
- Ability to work in a fast-past, deadline driven environment including good multitasking skills
Ticket Agent
Airport Valet Express
Bakersfield
02.2014 - 03.2020
- Experience in a call center environment
- Data Entry of credit card, bank information and personal information of clients.
- Proven experience providing customer support in busy call center environment for public transportation company.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Greet transfer and hold calls, build rapport, listen, clarify and manage conversational flow, manage upset customers, conflicts and challenging situations.
- Resolved customer complaints in a professional manner.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Assisted travelers with special needs or requests during check-in process.
- Verified passenger identification documents for international flights.
- Processed reservation changes and cancellations for customers.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
Education
Bookkeeping Certificate - Accounting Technology And Bookkeeping
Mexican American Opportunity Foundation (MAOF)
Bakersfield, CA05-2014
High school or equivalent in GED -
Arizona Adult Education
04.1995
Skills
- Experience in a call center environment
- Data Collection
- Customer Service
- Inbound and Outbound Calling
- Accounts Payable
- Bookkeeping
- Accounts Receivable
- 10 Key 138 SPM
- General Ledger Accounting
- Account Reconciliation
- Office Management
- Bank Reconciliation
- Microsoft Excel, Word, Office
- Typing 35 WPM
- Windows
- Call Management
- Data Entry
- Account updating
- Payment Processing
- Administrative Support
- Call Center Operations
Certification
- Bookkeeping
- Clerical and Computer Office Certifications
- Accounts Payable
- Accounts Receivable
- Budgeting
- 10-Key 138 SPM
- Clerical Skills
- Collections
- Filing: Alpha/Numeric
- Excel Spreadsheets
- Data Entry
Additional Information
Speak, read, and write in English and Spanish.
References
References available upon request.
Timeline
Customer Service Representative
Voya Financial
09.2022 - 04.2024
Ticket Agent
Airport Valet Express
02.2014 - 03.2020
Bookkeeping Certificate - Accounting Technology And Bookkeeping
Mexican American Opportunity Foundation (MAOF)
High school or equivalent in GED -
Arizona Adult Education
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