Carolyn Bacchus
Altamonte Springs,United States
Summary
Experienced automotive industry professional with 23 years of expertise. Demonstrated excellence in customer service. Skilled manager adept at implementing effective employee motivational strategies and enforcing strong policies to enhance operations. Proficient in best practices, market trends, and regulatory requirements. Analytical approach to business planning and exceptional problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Office Manager
BRIGHT BRGINNINGS FAMILY SERVICES
06.2017 - 03.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
AUTOMOTIVE PRO COUNTER SALES
CENTRAL AUTO PARTS
09.2010 - 10.2013
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts for customers, repair shops and dealerships. department for use in automotive and repair equipment.
- Assisted customers with diagnosing problems for auotmotive equipment and purchasing necessary replacements.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 42%.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
Assistant Store Manager
AutoZone
06.1999 - 08.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
Associate of Science - Computer And Information Sciences
VALENCIA COMMUNITY COLLEGE
05.2021
Skills
- Till counting
- Improving customer satisfaction
- Returns processing
- Vehicle operations knowledge
- Supply orders
- Operations management
- Verbal and written communication
- Customer relationship development
- Parts ordering and management
- Business Development
Timeline
Office Manager
BRIGHT BRGINNINGS FAMILY SERVICES
06.2017 - 03.2021
AUTOMOTIVE PRO COUNTER SALES
CENTRAL AUTO PARTS
09.2010 - 10.2013
Assistant Store Manager
AutoZone
06.1999 - 08.2010
Associate of Science - Computer And Information Sciences
VALENCIA COMMUNITY COLLEGE
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