Carolyn Baldwin
Springfield,IL
Summary
Dedicated, detail-oriented professional with a commitment to reliability, organization, and collaboration. Seeking to contribute to an environmentally conscious company that values respect and clear communication. Proven office coordinator with strong call center support, clerical assistance, and customer service skills. Experienced in data entry and inquiry management. Eager to expand my experience, embrace new challenges, and ensure efficient office operations while consistently delivering accurate results.
Overview
1
1
Language
10
10
years of professional experience
Work History
Call Center/Office Coordinator
Illinois State Police
Springfield, IL
03.2026 - Current
- Coordinated applicant support via multi-line phone inquiries, addressing FOID and CCL login issues, payment processing, and status checks
- Provided concise direction on online application processes, including steps to access digital ID card online
- Requested applicants to email me their certificate and documents to minimize wait times and improve customer satisfaction
- Collaborated with supervisors to address complex account issues, providing solutions that ensured customer issues were resolved effectively
02.2025 - 02.2026
- Took a medical leave and actively sought employment opportunities during recovery period
Baker
Crumbl
Springfield, IL
10.2024 - 02.2025
- Prepared baked cookies while maintaining cleanliness and organizing workstations
- Managed cash handling and restocked items
- Collaborated with team members and fulfilled orders accurately
Mail Sorter
INB Processing Center/Illinois Department Of Revenue
Springfield, IL
03.2024 - 06.2024
- Organized incoming mail through color-coded system
- Verified completeness and accuracy of tax documents and checks by paying attention to detail
- Organized and grouped documents in required processing sequence by checking mail sizes
- Operated mail processing equipment and maintained organized filing system
01.2023 - 02.2024
- Took personal leave to resolve life circumstances before returning to workforce
Retail Associate
Marshalls
Springfield, IL
04.2019 - 12.2022
- Conducted inventory counts, hung clothes, and marked down products
- Maintained organized backroom through pallet unboxing and sorting products
Janitor
Brown Street Church
Springfield, IL
09.2016 - 06.2021
- Sustained facility cleanliness and sanitation through routine cleaning, restocking, and waste removal
Retail Associate
Bath & Body Works
Springfield, IL
10.2019 - 01.2020
- Processed transactions
- Restocking merchandise to enhance shopping experience
Server/Cashier
McAlister's Deli
Springfield, IL
09.2017 - 03.2019
- Provided outstanding customer service by taking orders, processing payments, and coordinating carry-out requests to ensure customer satisfaction
- Consistent cleaning and restocking
- Assisted in food preparation
Education
Associate of Arts - Theater
Lincoln Land Community College
Springfield, IL12-2022
Skills
- Call center operations
- Customer service
- Administrative support
- Document management
- Data entry
- Organizational skills
- Attention to detail
- Time management
- Dependability and reliability
- Multitasking
- Computer skills
Languages
English
Additional information
During the second week of September 2026, my supervisor's manager recognized me for handling the highest number of call intakes. I consistently maintained high customer satisfaction, and applicants often requested to complete surveys or contact my supervisor to share positive feedback. New employees have described me as an effective trainer who explains things clearly, and they have asked for copies of my training notes.
Timeline
Call Center/Office Coordinator
Illinois State Police
03.2026 - Current
02.2025 - 02.2026
Baker
Crumbl
10.2024 - 02.2025
Mail Sorter
INB Processing Center/Illinois Department Of Revenue
03.2024 - 06.2024
01.2023 - 02.2024
Retail Associate
Bath & Body Works
10.2019 - 01.2020
Retail Associate
Marshalls
04.2019 - 12.2022
Server/Cashier
McAlister's Deli
09.2017 - 03.2019
Janitor
Brown Street Church
09.2016 - 06.2021
Associate of Arts - Theater
Lincoln Land Community College