Carolyn Banis
Angleton,Texas
Summary
Dynamic leader and strategic thinker with a proven track record at Hate 2 Paint, adept in project management and conflict resolution. Excelled in optimizing workflows and fostering team collaboration, significantly enhancing department efficiency. Skilled in Microsoft Office Suite and effective delegation, my approach has consistently driven positive outcomes and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Head Assistant
Hate 2 Paint
Mont Belvieu, TX
02.2020 - Current
- Reviewed and approved vendor invoices.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Used filing systems to improve document management and organization.
- Encouraged and improved cross-department internal communication.
- Participated in credit and collections activities.
- Performed accounting or financial analysis.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated with outside vendors to ensure timely delivery of materials or services needed by the department.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Managed communication between departments, resolving any conflicts that arose.
- Monitored office services mailbox for business support needs and requests.
- Created detailed reports summarizing findings from research projects conducted by the department.
- Stocked inventory and ordered office and kitchen supplies.
- Maintained records of expenses, invoices, contracts, and other documents related to the department's operations.
- Organized and directed daily operations of the department, including supervision of staff members.
- Maintained positive working relationship with fellow staff and management.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Analyzed data from various sources to identify trends or issues affecting the company's performance.
- Received and distributed mail, letters and packages.
- Collaborated with other departments across the company on special projects as needed.
- Performed general clerical duties such as photocopying, faxing, mailing, scanning documents.
- Handled confidential information with discretion and integrity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Conducted research on industry trends to inform decision-making process.
- Developed strategies for improving efficiency within the organization through process improvement initiatives.
- Gathered and sorted data for reports and files.
- Provided administrative support to department head, such as scheduling meetings and preparing reports.
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Reserved and managed meeting room availability.
- Reviewed performance appraisals prepared by supervisors before submission for approval.
- Maintained front desk to provide positive first impression.
- Developed and implemented policies and procedures for efficient workflow in the department.
- Answered phones and routed voicemails to respective employees.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
Business Owner
Self Employed Web
Angleton, TX
01.2021 - 12.2022
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with local, state, and federal regulations.
- Formed and sustained strategic relationships with clients.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed policies and procedures for the organization.
- Ensured compliance with applicable laws and regulations related to business operations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed industry trends to develop competitive strategies.
- Organized events such as trade shows and conferences.
- Created marketing campaigns to attract new customers.
- Provided direction and guidance to employees.
- Managed sales presentations to promote product and brand benefits.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Social Media Marketing Manager
Community Auto Group
Baytown, TX
02.2015 - 10.2017
- Stayed abreast of changes in social media policies, tools, and algorithms to adapt strategies accordingly.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Created and optimized promotional publications and related materials.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Conferred with labor relations managers to develop internal communications to inform employees of company activities.
- Facilitated consumer relations or relationships between managers and employees or different branch offices.
- Developed and maintained company corporate image and identity using logos and signage.
- Coordinated positive media interviews and events sponsorships.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Collaborated with other departments to ensure brand consistency across all channels.
- Organized events or webinars related to the company's products or services.
- Managed social media crisis situations, responding promptly to mitigate negative impacts on brand reputation.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Built and maintained corporate image, brand and identity.
- Utilized Twitter and Facebook to promote products, services and content.
- Used editing and graphic design tools to create content and visuals for social channels.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Utilized social media management tools (e.g., Hootsuite, Buffer) to schedule posts, track engagement, and analyze performance.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.
- Guided the visual content creation process, working closely with graphic designers to ensure alignment with brand aesthetics.
- Engaged with and responded to online audience through relevant comments.
- Collaborated with influencers and brand partners to expand reach and enhance content diversity.
- Developed and implemented successful social media campaigns to support company objectives.
- Managed the daily operations of all assigned social media accounts.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Developed and implemented strategic social media marketing plans.
- Collaborated with public figures, companies and press to boost and enhance brand on social media.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Assisted in developing strategies for increasing followership and engagement rates.
- Designed promotional materials using graphic design software applications.
- Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
- Ensured compliance with company policies when publishing content online.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Baytown Christian Academy
Baytown, TX05-2011
Skills
- Meeting facilitation
- Strong leadership
- Effective delegation
- Mail distribution
- Project coordination
- Inventory management
- Time management
- Administrative duties
- Data confidentiality
- Conflict resolution
- Flexibility and adaptability
- Project management
- Verbal and written communication
- Decision-making
- Basic mathematics
- Workload management
- Meeting coordination
- Basic accounting
- Presentation creation
- Editing and proofreading
- Document control
- Travel arrangements
- Calendar management
- Office administration
- Administrative support
- Office oversight
- Task prioritization
- Spreadsheet software
- Office equipment operation
- Workflow optimization
- Schedule coordination
- Problem-solving
- Documentation and filing
- Computer skills
- Clerical task proficiency
- Team collaboration
- Event planning
- Document preparation
- Microsoft Office Suite
- Call reception
- File and record keeping
- Schedule and calendar management
- Positive and professional
- Meeting scheduling
- Marketing assistance
- Email correspondence
- Data entry
- Multitasking and organization
- Relationship building
- Fast learner
References
References available upon request.
Timeline
Business Owner
Self Employed Web
01.2021 - 12.2022
Head Assistant
Hate 2 Paint
02.2020 - Current
Social Media Marketing Manager
Community Auto Group
02.2015 - 10.2017
High School Diploma -
Baytown Christian Academy
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