Carolyn Barkin
Smyrna,GA
Summary
Experienced Operations Director proficient in overseeing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizing resources use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Proven versatile leader with significant background in Customer Care and food service.
Overview
12
12
years of professional experience
Work History
Director of Operations
Chick-fil-A Restaurants
10.2018 - 05.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased Drive through sales by 65%
- Managed over 200 customer complaints monthly
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
Process Assistant
Amazon
10.2018 - 11.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Prioritized initiatives to increase success rates of strategic projects.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- PIT Operator (Forklift, Side Rider, Clamp, 6- & 4-Foot reach)
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Director of Operations
Goodwill of North Georgia
04.2014 - 09.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Increased monthly departmental sales by 155%
- Ensures compliance with Company policies and procedures
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Learn to operate new office technologies as they are developed and implemented
Director of Operations
Wal-Mart Supercenter
03.2011 - 05.2014
- Oversaw day-to-day production activities in accordance with business objectives.
- Controlled departmental budgets increasing profits by 125%
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established and monitored quality assurance standards to achieve operational excellence.
Education
Bachelor of Arts - Human Services (Psychology
Spelman College
Atlanta, GA05.2023
Skills
- Business Management Principles
- Project Portfolio Management
- Microsoft Office
- Financial Forecasting
- Supply Chain Management
- Adobe Systems Adobe Acrobat
- Microsoft Outlook
- Manage Budgets
- Cost Management
- Project Management
- Microsoft Internet Explorer
- Manage Contracts
- Microsoft Excel
- Customer Service
- Google Docs
- Operational Efficiency and Safety
- Instructing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Director of Operations
Chick-fil-A Restaurants
10.2018 - 05.2023
Process Assistant
Amazon
10.2018 - 11.2022
Director of Operations
Goodwill of North Georgia
04.2014 - 09.2018
Director of Operations
Wal-Mart Supercenter
03.2011 - 05.2014
Bachelor of Arts - Human Services (Psychology
Spelman College
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