Carolyn Barnes
Hilton Head Island,SC
Summary
General Sales Manager - Sales Manager - Director of Finance - Outside Sales Manager Implementing clear and effective process - Team building and motivation - Managing negotiation - Ability to drive exceptional customer experience Conflict management - Driving business through a high level of involvement - Appraising of vehicles - Inventory control
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
30
30
years of professional experience
Work History
Sales Manager, Finance Manager, BDC Manager
Savannah Harley-Davidson
09.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
General Sales Manager
Chatham Parkway Lexus/Hilton Head Lexus
01.2013 - 01.2016
- Increased Sales to 120% of goals in the first year
- Produced 20% over manufacturers target PVR on new/preowned vehicles
- Saved 10k+ per month on inventory control
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
Manager
Prestige Auto Group
01.2011 - 01.2013
- Coast to coast traveling managers to work with/train dealerships for maximizing profits.
- Implemented employee training programs to boost productivity and overall performance in the field.
- Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.
- Produced customer traffic by 35%
General Sales Mgr/Sales Mgr/Finance Training Mgr
New River Auto Mall
01.2008 - 01.2012
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Outside Sales Representative
Garrnett- Car.com
01.2006 - 01.2008
- Gained overall customer satisfaction
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Business Manager, Director of Finance
Sam Swope Auto Group
01.1996 - 01.2006
- Maximized front and backend profits
- Added process and procedures to the business office
- Awarded certificates of achievement by GM, BMW, Volvo
- Implemented innovative solutions for process improvements, leading to increased operational efficiency.
- Managed cross-functional teams, fostering collaboration and driving productivity improvements.
- Mentored junior staff members, developing their skills and helping them advance within the organization.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Certificate -
Zurich
01.2008
Certificate, Certification - undefined
BMW, Volvo, Lexus, Hyundai, Porsche
01.2008
Certificate - undefined
JM&A
01.1997
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales expertise
- Sales closing techniques
- Sales territory growth
Timeline
Sales Manager, Finance Manager, BDC Manager
Savannah Harley-Davidson
09.2020 - Current
General Sales Manager
Chatham Parkway Lexus/Hilton Head Lexus
01.2013 - 01.2016
Manager
Prestige Auto Group
01.2011 - 01.2013
General Sales Mgr/Sales Mgr/Finance Training Mgr
New River Auto Mall
01.2008 - 01.2012
Outside Sales Representative
Garrnett- Car.com
01.2006 - 01.2008
Business Manager, Director of Finance
Sam Swope Auto Group
01.1996 - 01.2006
Certificate, Certification - undefined
BMW, Volvo, Lexus, Hyundai, Porsche
Certificate - undefined
JM&A
Certificate -
Zurich
BRAND EXPERIENCE
BMW, Cadillac, Buick, Ford, GM, Hyundai, Jaguar, Land Rover, Infiniti, Lexus, Nissan, Audi, VW, Chrysler.
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