Carolyn Barr
Overview
24
24
years of professional experience
Work History
SALES COORDINATOR ii
FERGUSON enterprises
09.2021 - Current
- Maintain delivery calendar for all appliance deliveries
- Set up service calls and handle warranty questions
- Contact vendors for appliance stock/lead time
- Follow up with vendors/DCs for ETAs on open Purchase Orders
- Process sign-off sheets for non-returnable appliances
- Create spec books as needed
- Enter Purchase Orders for appliances not set up on replenishment paths with the local buyers
- Enter transfer request for appliances as needed
- Handles defective and return to stock RGA’s
- Obtain COIs as needed for delivery and installation work
- Participate in meetings to discuss escalated issues, share learnings, and receive assistance from team peers
- Participate in required training as well as use resources to self-educate on new topics
- Creation and maintenance of SOPs for procedures and resource page
B2b icc representative
t-mobile
04.2020 - 08.2020
- Answer calls and respond to VM or emails from NTM Frontline requesting assistance or guidance
- Research available information, or reach out to functional team resources, to identify the information needed assist with an inquiry from the NTM Frontline
- Track all interactions with the NTM Frontline via case functionality and end-to end case tracking
- High impact issue identification
- Trending issue identification
- Monitor for NTM news w/ potential ICC impact
- Participate in stand-up meetings to identify escalated topics, share learnings, and receive assistance from team peers
- Participate in required training as well as use resources to self-educate on new topics
Enterprise sales coordinator
sprint
05.2002 - 03.2020
- Provide sales support for the National Account Managers
- Place orders for new activations, upgrade and replacement handsets
- Project management for account migration from the Iden platform to the CDMA platform (completed)
- Track activations using multiple reporting procedures to ensure proper commission payment to Sales Reps and Manager
- Prepare Sales Operation Review Spreadsheets and Presentations using PowerPoint and Excel for use by Management
- Customize reports in Sales Force.com application for use by management to track sales and funnels
- Perform unit swaps and program phones at customer site location
- Coordinate the creation of Customer Aisles sites and collateral distribution
- Provide training and support to other Sales Coordinators
- Special projects as needed
- Create presentations for Account Executives to use during Sales Presentations
- Recommend rate plans to assist Account Executives when doing proposals to customer based on analysis of the customer's current usage patterns
- Assist sales teams in day-to-day administrative details
- Perform on-boarding functions for new sales employees, ie workplace assignments; laptop acquisition; system access; travel arrangements for training
- Resolve Customer Issues to prevent Executive Level escalations
- Assist Account Executives at Phone Fairs
- Create presentations for Account Executives to use during Sales Presentations
- Track sales for sales team-Assist in the sales of add-on services
- Assist National Account Manager with Corporate Accounts at a National Level
- Deal with customers of all levels to provide a superior customer service experience
Executive assistant
nextel communications
09.2000 - 04.2002
- Assistant to the two New York Area Vice Presidents
- Prepared all PowerPoint presentations used at Employee-wide and Executive level Meetings
- Prepared Excel Spreadsheets, as needed, for use by the Area Vice Presidents and Sales Management Teams
- Reconciled Commission Adjustments for the Direct Sales Team
- Maintained a database to track demo units
- Facilitated the signing of new Authorized Representatives
- Arranged both on-site and off-site meetings from 10-800 people
- Handled customer escalations at the executive level
- Made travel arrangements as needed
Timeline
SALES COORDINATOR ii
FERGUSON enterprises
09.2021 - Current
B2b icc representative
t-mobile
04.2020 - 08.2020
Enterprise sales coordinator
sprint
05.2002 - 03.2020
Executive assistant
nextel communications
09.2000 - 04.2002
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