Summary
Overview
Work History
Skills
Certification
Director of Power of One
Education
Timeline
SeniorSoftwareEngineer

Carolyn Bart

900 Lovetree Ln, Lafayette,IN

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Long-Term Care industry. Dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients and team members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Director of Client and Specialty Services

Symbria
Warrenville, IL
01.2023 - Current
  • Managed our Well-being division along with our Respiratory Therapy programming.
  • Responsible for client retention and on-boarding new clients from presentation to operation.
  • Responsible for our Power of One program which includes Therapy, Pharmacy and Well-Being working together in one program to meet the needs of Residents in AL, IL and Memory Care settings.
  • Worked directly with C-Suite level of our clients to ensure a collaborative partnership.
  • Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
  • Developed our Falls Management program to ensure that residents were able to live in their current environment longer.

Senior Director of Rehab Operations

Symbria
Warrenville, IL
08.2019 - 12.2022
  • Multi-State Management with five states reporting to me and over 500+ employees.
  • Built up bench strength that was promoted up to Regional and Area Managers when I was promoted.
  • Able to maintain client satisfaction with services for 15+ years with clients worth $13million in revenue for our company.
  • Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
  • Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
  • Helped to Create a PLC to allow our company to bill Part B out-patient through my licensure in 10 states.
  • Brought on new clients through word of mouth of excellent customer service and resident care.
  • Managed our Respiratory Therapy program and helped them to grow into multiple states.
  • Managed through Covid while retaining our clients and also managing to hit budget.

Regional Director

Symbria
Warrenville, IL
06.2004 - 08.2019
  • Multi-state management of up to 300+ employees
  • Client satisfaction with clients partnering for 15+ years
  • Responsible for revenues totaling over $13 million
  • Monitored financial performance and identified areas of improvement or potential risk.
  • Responsible for monthly billing

Regional Director

Select Rehabilitation
Northfield, IL
06.1999 - 06.2004
  • Monitored financial performance of individual facilities and identified areas of improvement or potential risk.
  • Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all clients.
  • Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Gave exciting and highly descriptive presentations to customers to impart information on industry changes and best practices.
  • Planned, executed and achieved financial objectives through expense control, loss prevention, and productivity management.
  • Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs.
  • Collaborated with team members in developing best practices to support company objectives.

Skills

  • Multi-State management
  • Supervised 500 employees at once
  • Strong Relationship Building Skills
  • Managed Well-Being Program
  • Managed Power of One program including Therapy, Pharmacy and Well-Being working together
  • Team development
  • Operations Management
  • Worked Across Therapy, Pharmacy and Well-Being
  • Project Management Reporting to The CEO
  • Account Management including C-Suite members
  • Customer Experience Management

Certification

  • Licensed as an Occupational Therapist in the following states: IN, IL, WI, FL, TX, AZ, IO, CT, NY, OH.

Director of Power of One

  • Director of Power of One for Symbria. I directed our program that encompassed Therapy, Pharmacy and Well-Being being under one umbrella to service all needs of the Residents.

Education

  • Graduated from Western Michigan University with Bachelors in Science, Occupational Therapy

Timeline

Senior Director of Client and Specialty Services

Symbria
01.2023 - Current

Senior Director of Rehab Operations

Symbria
08.2019 - 12.2022

Regional Director

Symbria
06.2004 - 08.2019

Regional Director

Select Rehabilitation
06.1999 - 06.2004

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Carolyn Bart