Carolyn Bentsen
Garland,TX
Summary
Talented and driven FOH Assistant Coach accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Of House Assistant Coach
Pluckers Wing Bar
07.2023 - Current
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cleaned and organized kitchen, dining and service areas.
- Facilitated team building activities and games to improve communication, collaboration productivity, and cleanliness.
- Offered constructive feedback to staff to help reach goals.
- Developed relationships with staff to provide ongoing support and encouragement.
- Worked well in a team setting, providing support and guidance.
- Accomplished multiple tasks within established timeframes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones, such as Plucker Club sales.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender/Server/Trainer
Pluckers Wing Bar
03.2022 - 07.2023
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server/Certified Server Trainer
BoomerJacks Bar and Grill
07.2018 - 03.2021
- Trained new employees on service standards and menu items to improve onboarding processes.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Multitasked effectively to deliver menu items to guests.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
- Delivered positive guest experiences to numerous tables through exceptional service.
- Bussed tables and removed unnecessary items to facilitate positive experiences.
- Promoted specials and seasonal items with detailed descriptions of dishes.
- Informed guests on recipes with attention to particular allergens.
- Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed new staff members on food handling procedures and service techniques.
- Calculated charges, issued table checks and collected payments from customers.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Worked directly with servers for more than 5 shifts during training process.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided exceptional service to high volume of daily customers.
- Developed training program to improve menu knowledge of new hires.
Shift Leader
Shipley's Donuts
05.2018 - 06.2018
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies, and regulations to promote safe working environment.
- Coordinated daily shift changes to lead transition and handle special requests.
- Completed opening and closing duties to facilitate business operations.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Excel High School
01.2013
Skills
- Fast Learner
- Multitasking and Prioritization
- Teamwork and Professionalism
- Handling Difficult Guests
- Outgoing Personality
- Food Safety
- High-Volume
- Store Cleaning and Upkeep
- High Energy and Stamina
- Policy Implementation
- Staff Training, Development, and Mentoring
- Team Leadership
Certification
- TABC
- Texas Food Manger Certified
Timeline
Front Of House Assistant Coach
Pluckers Wing Bar
07.2023 - Current
Bartender/Server/Trainer
Pluckers Wing Bar
03.2022 - 07.2023
Server/Certified Server Trainer
BoomerJacks Bar and Grill
07.2018 - 03.2021
Shift Leader
Shipley's Donuts
05.2018 - 06.2018
High School Diploma -
Excel High School
- TABC
- Texas Food Manger Certified
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