Summary
Overview
Work History
Education
Skills
Timeline
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CAROLYN BIBBER

Somerville,MA

Summary

Hospitality professional with a strong foundation in leadership, poised to excel as an In-Room Dining manager. Demonstrated track record of effectively leading and inspiring teams to deliver top-notch guest experiences. Dedicated to promoting teamwork and adapting to the ever-changing needs of the luxury hospitality industry. Proficient in service coordination, staff development, and ensuring high levels of quality and efficiency. Equipped with formal training as an In-Room Dining supervisor, dedicated to maintaining brand standards and elevating guest satisfaction while driving organizational success within the hospitality sector.

Overview

13
13
years of professional experience

Work History

In Room Dining Supervisor

Boston Harbor Hotel
09.2024 - Current
  • Increased repeat business through personalized attention to VIP clients'' culinary preferences.
  • Promoted upselling techniques among team members to increase revenue without compromising guest experience.
  • Led training for new team members on in-room dining protocols, cultivating a service-driven culture that consistently elevated guest satisfaction and upheld hospitality excellence
  • Lead proactive troubleshooting of service and operational issues, directing collaboration across departments to ensure swift resolution and uphold an exceptional luxury guest experience
  • Planned and executed special events in close collaboration with management.
  • Managed the coordination and dispatch of guest amenities, enforcing compliance with company protocols and inventory controls to guarantee accuracy, quality, and exceptional service delivery
  • Cultivated a harmonious and motivated team culture through proactive leadership, encouraging congruent teamwork and department cooperation that directly enhanced the overall guest experience

Accounting Clerk/Guest Services Agent

The Whitney Hotel
08.2022 - 08.2024


  • Balanced front desk duties with real-time coordination between housekeeping and restaurant teams, ensuring efficient room readiness and prompt dining experiences for guests
  • Recognized for expertly managing guest concerns by orchestrating seamless interdepartmental communication to deliver timely, high-touch service solutions that enhanced the overall guest experience.
  • Awarded Q2 Employee of the Quarter (September 2023) for exceptional performance and impact
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Demonstrated adaptability by mastering new hospitality software and accounting practices, consistently enhancing skills to support operational excellence and deliver exceptional guest service
  • Served as a trusted mentor and trainer for new team members, equipping them with the skills and knowledge needed to excel in their roles and prepare for future career growth
  • Utilized Toast POS software effectively to input transaction data and perform numerical reconciliations, consistently maintaining balanced and accurate nightly financial reports

Senior Teller

Citizens Bank
02.2019 - 04.2022
  • Recognized suspicious activity or behavior from customers and took appropriate action according to established procedures.
  • Upheld compliance standards set forth by federal regulations such as Bank Secrecy Act Anti-Money Laundering.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.

Shift Supervisor

Rite Aid Pharmacy
06.2012 - 04.2016
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

Education

Associate of Applied Science - Criminal Justice

Bay State College
Boston, MA

Skills

  • Multitasking

  • Adaptability

  • Time management

  • Problem-Solving

  • Cultural Competence

  • Microsoft Word

  • Excel

  • ProfitSword

  • HMS (Infor)

  • Birchstreet

  • Hospitality industry experience

  • Operations management

  • Supply ordering

  • Adaptability and flexibility

  • Staff training

Timeline

In Room Dining Supervisor

Boston Harbor Hotel
09.2024 - Current

Accounting Clerk/Guest Services Agent

The Whitney Hotel
08.2022 - 08.2024

Senior Teller

Citizens Bank
02.2019 - 04.2022

Shift Supervisor

Rite Aid Pharmacy
06.2012 - 04.2016

Associate of Applied Science - Criminal Justice

Bay State College

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