Information Technology Specialist 2
NY State Insurance Fund
Binghamton , NY
2004.07 - Current
- Created new NYSIF and Contracted employees, Administrators, Security Access Control Groups, Service Accounts and Specialty accounts
- De-Provisioned in-active or separated user accounts and disabled separated user's accounts
- Handled account provisioning/de-provisioning and account maintenance tasks
- Assisted with annual user rectification surveys
- Developed Job Roles for users roles based on their department and job title
- Worked with Omada Identity Consultants to resolve software defects/functionality issues
- Provided implementation assistance and support for NYSIF IT initiatives, policies and procedures
- Spear-headed banking access rollouts, provided token administration, user entitlements and annual recertification for Banking Platforms: JPM Banking, BOA CashPro, PAYMODE-X, KLIK
- Managed assignment of Oracle Financials responsibilities and hierarchy updates
- IT contact for NYSIF Service Desk, provided assistance and resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Provided documentation on access procedures and troubleshooting of technical processes
- Documented support interactions in ServiceNow tickets to manage support actions and requests
