Carolyn Blackshear
Conyers,USA
Summary
Senior License/Permit Analyst/Customer Service Specialist with extensive data entry experience who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Overview
21
21
years of professional experience
Work History
Senior License/Permit Analyst
Rockdale County Planning & Development
03.2023 - Current
- Process Business Licenses & Building Permits via Magnet System
- Work with SafeBuilt Inspections
- Check emails/answer & return phone calls via Cisco System
- Work directly with builders/contractors on processing/paying for permits
- Perform general clerical work including receiving & responding to inquiries in person, types letters, reports, and other correspondence, maintaining various files, and making copies.
- Verify local jurisdiction for applicants via qpublic
- Maintain database of all permits, business licenses issued, notify licensees of renewals and work closely with Code Enforcement
- Work closely with other departments and/or government
- Use of Rockdale County’s Municode for verification of zoning requirements
Associate 1
Amazon
09.2021 - 10.2022
- Intake online orders
- Process orders via software
Chime Solutions
08.2020 - 07.2021
- Inbound telephone volume
- Answering questions
- Scheduling appointments
- Providing information
- Transferring calls to various departments
- Composing messages to providers
- Use of EPIC, CISCO, VAD, TEAMS
- Resolves problems with facilities teleservice
Operations Supervisor
Geodis
11.2017 - 04.2020
- Supervised workers.
- Set work schedules, assignments, production sequences.
- Enforced safety and health rules.
- Inspected materials and products.
- Demonstrated equipment use to employees.
- Observed work of operators.
- Resolved worker problems, complaints.
- Interpreted many policies and procedures.
- Set goals, deadlines.
- Responsible for interviewing, hiring, training, evaluating.
- Oversaw manufacturing operations including Safety, Shipping.
- Communicated changes in policies, procedures, and strategies.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Created and implemented strategies for improving operational efficiency and accuracy.
Customer Service Representative
Personnel Options
11.2016 - 10.2017
- Assisted pickers with pick forms
- Inserted all data from daily picks into the computer system
- Recorded all inventory from daily picks into system
- Received all shipments into computer inventory system
- Created pick location for new inventory
- Handled inbound calls pertaining to shipments
- Effectively identified customer concerns over the phone.
- Communicated with a clear, distinct voice.
- Maintained effective working relationships with customers & internal departments.
- Maintained a positive and professional phone demeanor.
Receptionist/Administrative
Sheltering Arms
02.2012 - 10.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Handled tuition payments.
- Data entry of client information via ProCare software.
Outreach Support Worker
Georgia State University
09.2010 - 07.2012
- Contacted potential eligible couples and enrolled them in the Building Strong Families Program.
- Scheduled appointments with the couples, collected data for surveys and entered all data into a software system on a daily basis.
Patient Serve Coordinator/CSR
Grady Health Systems
01.2005 - 09.2010
- Recorded and filed patient data and medical records.
- Directed patient flow during practice hours, minimizing patient wait time. Scheduled patient appointments.
- Completed registration quickly and cordially for all new patients.
- Entered all patient information into the database.
Education
Associate of Arts - Elementary Education
Boricua College
Brooklyn, NY05-1996
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Data research and validation
- Process improvements
- Compliance analysis
- Multiple priorities management
Accomplishments
- Used Microsoft Excel to develop permit review status tracking spreadsheets for building projects within the County.
Timeline
Senior License/Permit Analyst
Rockdale County Planning & Development
03.2023 - Current
Associate 1
Amazon
09.2021 - 10.2022
Chime Solutions
08.2020 - 07.2021
Operations Supervisor
Geodis
11.2017 - 04.2020
Customer Service Representative
Personnel Options
11.2016 - 10.2017
Receptionist/Administrative
Sheltering Arms
02.2012 - 10.2016
Outreach Support Worker
Georgia State University
09.2010 - 07.2012
Patient Serve Coordinator/CSR
Grady Health Systems
01.2005 - 09.2010
Associate of Arts - Elementary Education
Boricua College
Nominated for Employee of the Year 2024
In 2024 I was nominated for Employee of the Year