CAROLYN BRANCH

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

• Monitor workflow to improve employee time management and increase productivity by decreasing claim denials by 15%.
• Managed to decrease customer complaints to 3 per day, resolved issues, and adjusted policies to meet changing needs.
• Evaluate employee performance and coach and train to improve weak areas.
• Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintain compliance with company policies, objectives, and communication goals.
• Identify issues, analyze information, and provide solutions to problems-excellent verbal and written communication skills.
• Utilize online web applications, including EPIC, One Source, and various insurance companies, to complete and speed up follow-up calls by 24 hours.
• Bill/Re-bill different payers. Appeal claims when necessary.
• Resubmit claims after editing or denial to achieve financial targets and reduce errors
• Develop SOPs

• Achieved 25% more in reimbursement by completing billing secondary billing with accuracy and efficiency.
• Supervised team of 10 staff members.
• Achieved reduction of errors by 13% introducing Experian One Source software for eligibility and verification tasks.
• Documented and resolved workflow issues which led to better efficiency of staff.

• Project Management Institute

[Area of certification] Training - HST

I am a great cook that love to share different dishes with family and friends. To see the love on their faces are priceless. I enjoy dancing, although I am not great at it. I do have rhythm and look sexy while in motion. Traveling the world is so magical seeing the way other gorgeous people spend their time, days going about their day.