Carolyn Brown

- Conducted lab tests for over 60 patients on a daily basis using POC and Waved testing methods.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Followed safety protocols to maintain a safe and secure laboratory environment.
- Assisted in the training of new staff members and ensured adherence to safety protocols.
- Prepared reagents and solutions for testing and made them readily available for convenience.
- Prepared laboratory samples for analysis and performed accurate data entry for reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Generated detailed reports to inform medical staff of test results.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Utilized expertise in chemistry and hematology for medical issue diagnosis.
- Streamlined communication between departments by creating clear protocols for sharing test results among healthcare professionals.
- Collaborated with physicians to provide critical input on clinical decisions based on test results.
- Troubleshoot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Analyzed and interpreted data accurately, identifying and reporting laboratory results.
- Maintained well-organized and well-stocked supplies to avoid unnecessary testing delays.
- Identified and traced quality control issues impacting laboratory results.
- Operated a wide range of laboratory equipment and instruments to complete analysis.
- Troubleshoot equipment problems and recalibrated devices or brought serious concerns to the supervisor for handling.

• Enhanced team efficiency through the provision of continuous training, guidance, and support to medical assistants.
  
  - Supervised the daily operations of the clinic, liaising with physicians and other healthcare professionals to optimize patient care delivery.
  
  - Implemented an efficient triage system for urgent cases, resulting in reduced wait times for patients.
  
  - Contributed to maintaining a safe and hygienic work environment by adhering to infection control protocols and conducting regular safety audits.
  
  - Regularly organized team meetings to discuss clinic operations updates, address staff questions or concerns, and foster open lines of communication within the department.
  
  - Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
  
  - Streamlined administrative processes to minimize errors and enhance overall office efficiency.
  
  - Engaged in continuous professional development opportunities, and attended industry conferences or seminars to remain abreast of current trends in medical assisting supervision practices.
  
  - Ensured the confidentiality of all patient information to comply with HIPAA, internal, and other regulatory standards.
  
  - Executed comprehensive diagnostic testing of blood, urine, and other body fluids.
  
  - Identified and resolved technical issues related to laboratory procedures.
  
  - Prepared detailed reports to document laboratory results and findings.
  
  - Evaluated and interpreted laboratory results to determine diagnoses.
  
  - Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
  
  - Successfully managed multiple tasks within established timeframes.
  
  - Cultivated a professional, organized, and safe environment for employees and patrons.
  
  - Trained existing employees in other roles to optimize team agility and performance.
  
  - Improved staffing during peak periods by creating employee schedules and monitoring call-outs.

-Expedited billing processes by correctly coding service performed for insurance claims submission.

As a Medical Assistant, my responsibilities included providing general medical care to patients under the direction of a Pediatrician or Nurse Practitioner. I was commended for delivering an excellent level of care. This involved interpreting and evaluating diagnostic test results, obtaining complete medical history and physical data on patients, and maintaining accurate and complete patient records. I also identified and assessed patients clinical problems, ordered laboratory and diagnostic procedures, instructed patients on medications and treatment instructions, and administered immunizations and other injections as directed by a physician.

In this role, I assist physicians in delivering care to a daily caseload of 25-50 patients. My responsibilities include efficiently managing administrative tasks such as scheduling appointments, maintaining meticulous medical records, processing patients, and handling billing procedures. Moreover, I have demonstrated expertise in conducting a range of diagnostic procedures and ancillary tests, as well as processing and packaging bloodwork and specimens in the laboratory. Additionally, I handle pulmonary function tests and drug screenings. I am proud to have ensured strict compliance with HIPAA, CLIA, and OSHA regulations, ultimately contributing to the enhancement of patient care and overall satisfaction.