Carolyn Brown
St. Petersburg,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
Work History
Wait Staff Member
Angelospizza
Saint Paul, MN
12.2020 - 05.2022
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Processed payments accurately using cash registers or point-of-sale systems.
Restaurant Hostess
Holiday Inn Resort Lake George
Lake George, NY
01.2017 - 10.2019
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Restaurant Hostess
Embassy Suites
Saratoga Springs, NY
06.2017 - 01.2018
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Restaurant Hostess
Hilton
Clearwater, FL
10.2013 - 05.2015
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Balanced cash register at end of shift according to established procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Concierge
Holiday Inn Resort Lake George
Lake George, NY
06.2004 - 10.2004
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
Education
Speech Communication and Rhetoric
UMD
Duluth, MNSkills
- Menu knowledge
- Order Management
- Menu Memorization
- Salesmanship
- Handling Complaints
- Order Accuracy
- Table Bussing
- Cash Handling
- Positive and professional
- Liquor, wine, and food service
Timeline
Wait Staff Member
Angelospizza
12.2020 - 05.2022
Restaurant Hostess
Embassy Suites
06.2017 - 01.2018
Restaurant Hostess
Holiday Inn Resort Lake George
01.2017 - 10.2019
Restaurant Hostess
Hilton
10.2013 - 05.2015
Concierge
Holiday Inn Resort Lake George
06.2004 - 10.2004
Speech Communication and Rhetoric
UMD
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