Carolyn Brown
Irmo,SC
Summary
Dynamic professional with a proven track record in high-stress customer service and data management roles, notably at BETA Healthcare. Excelled in conflict resolution and data accuracy, enhancing customer loyalty and operational efficiency. Skilled in Microsoft Office and team leadership, adept at fostering positive environments and driving team success.
Overview
22
22
years of professional experience
Work History
(REMOTE)Customer Service Representative
BETA Healthcare
04.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
(REMOTE) Data Entry Clerk
Prime & Prim Studios
05.2017 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Team Lead I
General Information Services Inc.
08.2013 - 01.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Dental Assistant
Edisto Dental
06.2002 - 01.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Dental Assistant -
Fortis College
Columbia, SCAutomated Office Specialist -
Southern Technical College
Columbia, SC2005
Skills
Career Summary:
Microsoft Office
Conflict resolution
Office/ Administrative Skills
Analytic thinker
Great Customer Service Skills
Multitasking Skills/ Time Management
Skills
Research Skills / Employment Verification
Skills
Data Entry Skills
Great communication Skills
Attention to Details/ Quick Learner
Team Leader / Supervisory Skills
Great Organizational Skills
Timeline
(REMOTE)Customer Service Representative
BETA Healthcare
04.2021 - 10.2024
(REMOTE) Data Entry Clerk
Prime & Prim Studios
05.2017 - 01.2021
Team Lead I
General Information Services Inc.
08.2013 - 01.2016
Dental Assistant
Edisto Dental
06.2002 - 01.2012
Dental Assistant -
Fortis College
Automated Office Specialist -
Southern Technical College
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