Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Brown

College Station

Summary

Proven to excel in fast-paced environments, demonstrated by a track record of quickly fulfilling online orders at Instacart with high satisfaction ratings. Skilled in decision-making and attention to detail, I effectively managed inventory at Sedgwick, enhancing efficiency. My strong work ethic and upbeat attitude consistently improve customer experiences and operational success.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

25
25
years of professional experience

Work History

Shopper

Instacart
09.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders at customer's homes or locations.

Administrative Assistant

Sedgwick
11.2005 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Cashier/Sacker

Kroger
08.2000 - 03.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.

Education

High School Diploma -

Navasota High School
Navasota, TX
05-1999

Skills

  • Strong work ethic
  • Online order fulfillment
  • Promotional planning
  • Attention to detail
  • Upbeat and outgoing attitude
  • Flexible schedule
  • Decision-making
  • Purchase recommendations

Timeline

Shopper

Instacart
09.2023 - Current

Administrative Assistant

Sedgwick
11.2005 - 01.2025

Cashier/Sacker

Kroger
08.2000 - 03.2003

High School Diploma -

Navasota High School

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Carolyn Brown