Carolyn Brunell
Huntsville,AL
Summary
26 Years experience in sales and servicing of all types of insurance. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Successful and seasoned sales representative with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Specialist
A.G.D. Insurance LLC
07.2019 - Current
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Utilized [Software] to document and track customer account details.
- Created detailed reports for management to track performance and sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Researched and resolved routine and complex issues.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Maintained confidentiality of patient finances, records, and health statuses.
Business Owner/Operator
Clinton Row Gifts
07.2016 - Current
- Conducted target market research to discover customer needs and analyze competitor trends.
- Monitored staff performance, providing final-say assessment over inquiries.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Bachelor of Science - Psychology
Athens State University
Athens, AL1992
Bachelor of Science - Criminal Justice
Athens State University
Athens, AL1992
Skills
- Program Customization
- Plan Benefits Understanding
- Financial Needs Assessment
- Professional Relationships
- Insurance Knowledge
- Account Management
- Customer Care
Certification
- Licensed Insurance Agent - 26 years
Timeline
Insurance Specialist
A.G.D. Insurance LLC
07.2019 - Current
Business Owner/Operator
Clinton Row Gifts
07.2016 - Current
Bachelor of Science - Psychology
Athens State University
Bachelor of Science - Criminal Justice
Athens State University