Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CAROLYN BUNTING

Little Rock,AR

Summary

Accomplished, value-driven, mission-oriented professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change.

Overview

6
6
years of professional experience

Work History

Senior Customer Service Representative

Terminix Pest Control
04.2021 - 11.2023
  • Provide exceptional customer service to customers by working with customers and prospective clients to earn and retain their loyalty
  • Answer incoming calls and provide information about products or services
  • Document and enter work orders, cancel accounts, and obtain details of any complaints
  • Maintain records of customer interactions and transactions
  • Resolve customers' service or billing complaint by sending technicians out, refunding money, and adjusting bills
  • Prepare appropriate account corrections to resolve customer problems
  • Schedule customers' appointments, take payments and any other concerns
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities

Front End Cashier

Walmart Supercenter
01.2020 - 02.2021
  • Counted money in cash drawers at the beginning and the end of the shift to ensure that amounts are correct and that there is adequate change
  • Received payment by cash, check, credit cards, vouchers, or automatic debits
  • Answered customers' questions and provided information on procedures or policies
  • Resolve all customer complaints in a professional manner while prioritizing customer satisfaction
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Operated a cash register for cash, check and credit card transactions.

Receptionist Clerk

UAMS Medical Center
08.2017 - 12.2019
  • Notified staff members of patients' arrival times, dates of birth, and other pertinent information
  • Answered and responded to incoming calls from patients, family members, physicians, nurses, and other staff members
  • Received, screened, and processed patients who are requesting appointments or treatment
  • Scheduled appointments for patients based on the needs of the facility or department where they are being seen
  • Recorded incoming and outgoing phone calls and messages in a log or database
  • Managed the front desk reception area, including greeting visitors and answering phones, as well as maintaining a computerized schedule of events and appointments, filing records, and ordering supplies.

Education

High School Diploma -

Hall High School
Little Rock, AR
05.2018

Skills

  • Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, and Outlook
  • Handle confidential information with integrity and professionalism within HIPAA Guidelines
  • Excellent project management skills as well as great interpersonal and presentational skills
  • Hands-on experience in reviewing, updating, or making changes to accounts
  • Ability to provide leadership to personnel in a fast-paced and stressful work environment
  • Outstanding organizational and conflict management skills with seasoned accuracy in the areas technical support, and customer engagement
  • Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
  • Ability to interpret applicable law, regulation, policy, guidance and make sound operational decisions

References

  • MAURY WILLIAMS, Supervisor, (501) 413-2961, wmauryy33@yahoo.com
  • KRENDA HARRIS, Shift Lead, (501) 658-0025, Harrisrenda@yahoo.com
  • SHANICE OSLER, Coworker, (501)563-6829, sosler18@gmail.com
  • MARILYN LEFEAR, Former Teacher, marilyn.lefear@lrsd.org

Timeline

Senior Customer Service Representative

Terminix Pest Control
04.2021 - 11.2023

Front End Cashier

Walmart Supercenter
01.2020 - 02.2021

Receptionist Clerk

UAMS Medical Center
08.2017 - 12.2019

High School Diploma -

Hall High School

Similar Profiles

CREATE PROFILE
CAROLYN BUNTING