Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Burns

Lubbock

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Traveling Merchandiser

SAS Retail Services
05.2024 - 04.2025
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Front Dest Agent/Front Desk Night Auditor

La Quinta
10.2023 - 09.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Front Desk Agent

Overton Hotel & Conference Center
03.2022 - 08.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Night Auditor

Super 8 Suites Lubbock
02.2020 - 03.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Education

High School Diploma -

Coronado High School
Lubbock, TX

No Degree - Legal Secretary

International Business College
Lubbock, TX
06-1996

Skills

  • Regularly on time

  • Service excellence

  • Accurate data entry

  • Problem-solving skills

  • Customer service proficiency

  • Conflict resolution

Timeline

Traveling Merchandiser

SAS Retail Services
05.2024 - 04.2025

Front Dest Agent/Front Desk Night Auditor

La Quinta
10.2023 - 09.2024

Front Desk Agent

Overton Hotel & Conference Center
03.2022 - 08.2023

Night Auditor

Super 8 Suites Lubbock
02.2020 - 03.2022

High School Diploma -

Coronado High School

No Degree - Legal Secretary

International Business College

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