Carolyn Burt

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.

Yard maintenance, collecting rent, showing vacancies, screening prospective tenants,

Writing lease, conducting interviews and inspections of inits, maintenance work on homes, remodeling and cleaning the home before and after moving in or out, kept in contact with the owner. Created a sense pf community among the tenants. Action to maintain any and all tenants that were suspect of unlawful conduct.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.