First Responder to Critical Incidents-2013
Fire Service Dispatch, Powerphone-2001
Instructor Certificate-APCO-1989
Department of Criminal Justice- Completion of training course for entry level Dispatchers-1993
Human Resource Management for Supervisors Certificate-2005
Hazardous Materials Response, Awareness Level-2008
Shown upon request
Lead Dispatcher- Proficient working knowledge of the NCIC, National Criminal Information Center, VCIN, Virginia Criminal Information Network, TENPIN, Tidewater area local inquiries, CAD, Computer Aided Dispatch Terminal for Police and Fire Dispatching, and COPS Terminal for checks of military and civilian decals Including the overall operation of the systems, and there proper functions The who,what,when,where, and why questions required for the complete transaction and distribution of the calls I prioritize the safety of my Police Officers and co-workers Expert in the field to stimulate thinking skills and sending messages accordingly Demand of Dispatching quality a must, including coping with the high and often unreasonable expectations of citizens I maintain the lines of communication open, not to disturb my Department with a costly lawsuit I maintain a professional order at all times I adhere to the Department SOPAS, and utilize the chain of command I am an expert at Dispatching calls accordingly, prioritizing the calls Emergency calls distributed quickly to Police, Fire, Medical, and outside jurisdictions if required My quick thinking skills provide excellent service My call-taking skills are independent thinking I am a multi-tasker Ability to monitor cameras for any illegal activity seen Utilize a computer generated call box system to observe citizens and able to communicate with them, what is required of their assistance Contact maintenance personnel for repairs throughout the Campus Buildings at Sentara, Computer entry of all data of Building checks by fellow Police officers, safety patrol Check computer for recalls for and Environmental issues, contact the Manager of the Campus and provide he/she with information of any threat, disaster, vweather , and serious condition Utilize a RAVE Alert system to notify students,staff,faculty of any mishap that occurred on the Campus for their safety such as a Domestic, Bomb Threat, Stalker, Rape and so forth Safety is our priority I comply with all rules and regulations