Carolyn Calderon
Temple
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
40
40
years of professional experience
Work History
Substitute Food Service
Temple ISD
Temple
03.2024 - 05.2024
- Prepared food items according to safety and hygiene standards.
- Assisted in maintaining cleanliness of kitchen and dining areas.
- Delivered excellent customer service during meal service hours.
- Collaborated with team members to ensure smooth operations.
- Followed recipes to prepare menu items consistently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Assisted in the preparation of food items according to recipes and instructions.
Customer Service Representative
Consumer Cellular
Tempe
10.2022 - 07.2023
- Assisted customers with product inquiries and service options.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed customer orders and account changes accurately and efficiently.
- Educated customers on billing procedures and payment options.
- Maintained updated knowledge of products and services offered.
- Documented customer interactions using company software systems.
- Handled escalated calls with professionalism and empathy towards customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Employment Program Representative
State of CA-EDD
Riverside
03.1998 - 12.2020
- Conducted intake interviews to assess client needs and eligibility for programs.
- Maintained accurate client records in state employment databases and tracking systems.
- Provided guidance on unemployment benefits application processes and requirements.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Compiled statistical data regarding employment program outcomes for reporting purposes.
- Maintained client records and updated database information on a regular basis.
- Screened applicants and conducted interviews with prospective employees.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Assisted clients in obtaining information regarding benefits and compensations.
Eligibility Representative
Riverside County-DPSS
Riverside
06.1984 - 01.1998
- Assessed client eligibility for various assistance programs and services.
- Processed applications and maintained accurate records in agency systems.
- Provided guidance to clients regarding program requirements and benefits.
- Conducted interviews to gather information for eligibility determinations.
- Updated case files with relevant changes and client communications.
- Reviewed policies and procedures to ensure compliance with regulations.
- Answered questions regarding program requirements, policies and procedures.
- Reviewed applications to determine eligibility for government benefits.
- Maintained accurate records of all interactions with clients.
- Processed paperwork related to benefit determinations within established timelines.
- Monitored program changes and updated internal procedures accordingly.
- Attended meetings, trainings, conferences and workshops as required.
- Interpreted state guidelines for determining eligibility criteria for various programs.
- Provided customer service support in a professional manner.
- Ensured compliance with federal, state and local regulations governing public assistance programs.
- Prepared reports summarizing eligibility decisions for management review.
- Assisted applicants in completing forms and provided guidance on the application process.
- Conducted interviews with applicants to obtain additional information as needed.
- Reviewed applications to verify client information and resolve discrepancies.
- Explained reasons behind application denials and recommended further action.
- Managed intake of new claims and performed routine follow-ups.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Sociology/Psychology
University of California, Santa Cruz
Santa Cruz, CA05-1974
Skills
- Good Telephone Etiquette
- Networking
- Problem-solving
- Organizational skills
- Multi-tasking abilities
- Data management
- Customer relations
- Analytical and critical thinking
Languages
Spanish
Native/ Bilingual
Timeline
Substitute Food Service
Temple ISD
03.2024 - 05.2024
Customer Service Representative
Consumer Cellular
10.2022 - 07.2023
Employment Program Representative
State of CA-EDD
03.1998 - 12.2020
Eligibility Representative
Riverside County-DPSS
06.1984 - 01.1998
Bachelor of Arts - Sociology/Psychology
University of California, Santa Cruz
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