Carolyn Campos

• Enhanced team member productivity by improved performance monitoring and instituting motivational approaches. Situational Leadership training and development.
• Provide strong leadership to enhance team productivity and morale. Implemented weekly training sessions via: in person, Zoom or through LMS viewing. Conducted follow up sessions to measure success and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation. Identified individual motivators and learning disposition to target personal success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Analyzed same industry retailers and curated customer service training modules based on most common customer service concerns. Scrubbed Google daily and grass roots campaign to speak to customer base.
• Managed large-scale training projects and introduced new systems, tools, and processes to achieve desired outcome. -New store set up

-Product training

-Behavior training. Empathy and Unity

• Consistently met or exceeded annual performance targets set by senior leadership. Currently operating at 118% Sales to Plan YTD
• Mentored junior staff members for skill development and career progression within the organization.

-Identified desired goals for entry level team members and curated learning paths and resources. Measured success through one on one training as well as aligning with existing corporate expectations.

• Examined quarterly financials to determine business operating capacity.

-Acumen in P&L reporting as well as identifying behavior changes to result in highest / quickest ROI.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers, staff or leadership.
• Spearheaded change management efforts for seamless adoption of new systems or processes among employees. May 2022 trained and developed staff (100+)on entire new POS system and communication platform.
• Asked to host/present to Executive Leadership Team the method to obtain continued high level results in:

-Customer reviews as my teams consistently delivers top 3 in company.

- EBITDA as reflected quarterly on P&L reports.

-Associate turnover. Territory and company wide , my teams continue to report high ASATs and work culture satisfaction.

-Training completion and compliance. Current team has 92% overall compliance with time allowance given to Leaves, PTOs and LOAs.

• Developed detailed plans based on broad guidance and direction.
• Established team priorities, maintained schedules and monitored performance.