Carolyn Cardoza
San Mateo,CA
Summary
Industrious, results-driven, senior level project coordinator with 15 year track record of success in security systems & process, HR, computer systems, project management, retail & services businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Sales associate
Finishline
11.2019 - Current
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers’ questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Counts/sorts of coins and currency for opening and closing remits
- Deposit the overflow of cash on a daily
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking
Administrator / Counter Sales
The Signworks
02.2016 - 01.2017
- Successful management of front office and administrative tasks, supporting management, sales staff, designers, and production areas for successful custom sign fabricator
- First-level responder to multi-line telephone inquiries, providing prompt, attentive and quality service to customers and associates inquiring about the availability of products and status of orders
- Daily purchase log, match invoices to packing list, check pricing on list
- Skillfully manage wide range of office and sales support tasks, including accounts receivable, deposit preparation, order processing, filing, data entry, invoicing, inventory control, daily accounting and close-out, and collections
- Prepare and maintain weekly spreadsheets for key vendors and clients
- Assist in coordination of shipping/receiving functions
- Label shipping/billing/placard backup Manage and coordinate new signage orders, from initial customer contact through order processing, design, production and finished product
- Fedex pod’s invoice processing, weekly spreadsheet Responsible for quality control of completed orders prior to installation, delivery or in-store pickup
- Help customers, apply payments, bill all payables, collections
- Act as backup to sales staff for shipping, billing and project management
- Outstanding interpersonal, customer service, and organizational skills in a detail-oriented, deadline-driven environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Excel in communicating effectively with customers from diverse backgrounds and knowledge levels.
Treatment Coordinator
Bobby Shemirani DDS, MS
10.2016 - 12.2016
- Verify/ Process/ Follow up with Insurance
- Treatment Plan
- Financial Agreements
- Work with Focus
- Collect and Post all Payments
- Schedule Appointments
Administrator - Client Services
Allstate
01.2017 - Current
- Successful management of front office and administrative tasks, supporting management, sales staff
- I order and maintain inventory of office supplies, forms, and business cards
- Maintains detailed data spreadsheets Schedules appointments according
- First-level responder to multi-line telephone inquiries, providing prompt, attentive and quality service to customers and associates inquiring about policies
- Run and work through report for upcoming payments
- Collect and post all payments
- Daily accounting and close out remit for the day.
Senior Project Coordinator
Naderi Engineering/Genentech Contract
05.2006 - 01.2015
- Successful management of complex learning management systems, SAP platform for data administration of multiple best manufacturing practices, support of non-manufacturing departments, ensuring compliance goals for contractors were met; located on the SSF Genentech site
- SAP learning & subject matter expert level skills utilized
- Effectively coordinated contractor onboarding, training, access & compliance, interfacing with General Contractors, Program Managers, Project Managers, Department Managers, special training stakeholders; managed, maintained training documentation, meeting 95% completion target within compliance goal
- Effectively coordinated vehicle registration process for service vehicles, managing access documentation, providing audit-ready records
- Active management of SIMS identity systems & process for non-employees, general contractors, managers, on campus general departments, visitor badging, including interim Host/Manager assignment & biweekly express badging & training in services; cross training with security systems administration team to provide security redundancy for onboarding security process & systems.
Security Systems Coordinator
Guardsmark/Genentech, Inc.
01.2003 - 01.2006
- Prompt, professional customer service via communication, multi-line telephone system; comprehensive new employee profile management; access audit reviews; employee termination processing
- Vehicle registrations, (personal vehicles, service vehicles, hotline registrations; biannual audit completions
- Data entry quality reviews & maintenance; company order processing
- Project associate tasks including basic Ccure 800 system programming.
Office Assistant
The Picture People
01.1990 - 01.1999
- Inventory tracking system management; administrative support of documentation control; invoice processing, payroll processor, product & distribution control, general HR assistant, customer service, reception.
Concurrent Assistant Manager
Sweet Factor
01.1997 - 01.1998
- Customer service, merchandise display management, staff training & management, payroll processing.
Accounting Clerk
Calprop
01.1988 - 01.1990
- Accurate book keeping tasks, customer service on multi-line phones, documentation management, mail distribution.
Education
Business Technology Certifications (10) -
Reg. Occupational Program (ROP)
Daly City, CA12.2003
Computer Technology & Business Courses -
College of San Mateo
San Mateo, CA12.1990
Skills
- Experienced & effective in variety of organization cultures: (Genentech to small retail)
- Windows2000, XP, MSOffice (Excel, Word, Access, Power Point), Publisher, Integration Applications, Outlook, MC, Ccure800, Filemaker PRO, Cyrious, Automatic Data Processing applications, PersonnelPlus, Paynet Plus, FedEx Powership, MMS (Merchant Management System), ProBusiness Payroll System, Telecom Premier, ESPDX Communication System, Accounting applications, proprietary system applications Ability to quickly learn, apply and manage new software and hardware additions Computer repair A certification
Accomplishments
- Certificate, Project Management for Team Members
- Certificate, Computer Applications for Business
- Certificate, Computer Repair/ A+ Certification
References
- Hessen Ladcani, (650) 771-8972, Hessen1313@hotmail.com
- Ann Blundell, (650) 467-8078, ablundel@gene.com
- Norma Sabel, (650) 3151850, lov23415@yahoo.com
Timeline
Sales associate
Finishline
11.2019 - Current
Administrator - Client Services
Allstate
01.2017 - Current
Treatment Coordinator
Bobby Shemirani DDS, MS
10.2016 - 12.2016
Administrator / Counter Sales
The Signworks
02.2016 - 01.2017
Senior Project Coordinator
Naderi Engineering/Genentech Contract
05.2006 - 01.2015
Security Systems Coordinator
Guardsmark/Genentech, Inc.
01.2003 - 01.2006
Concurrent Assistant Manager
Sweet Factor
01.1997 - 01.1998
Office Assistant
The Picture People
01.1990 - 01.1999
Accounting Clerk
Calprop
01.1988 - 01.1990
Business Technology Certifications (10) -
Reg. Occupational Program (ROP)
Computer Technology & Business Courses -
College of San Mateo
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