Carolyn Case
Lansing,MI
Summary
Experienced Property Manager with a track record of success in tenant retention, vendor negotiations and marketing campaigns resulting in increased rental income and occupancy rates. Skilled in budget management, preventative maintenance planning and tenant dispute resolution, resulting in reduced expenses and improved tenant satisfaction scores. a results driven professional.
Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
26
26
years of professional experience
Work History
Care Manager
Eugene And Marie Case
12.2016 - 03.2024
- Assessed clients (parents) and developed plans to meet needs such as: Daily Medications, Accessibility to and from Appointments, food prep for special diets, Banking and bill payments, organized outings for enjoyment.
- Communicated with healthcare providers to facilitate continuity of care.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Served as a liaison between parents and my family, physicians, insurance providers, palliative care, hospice workers and other healthcare professionals for seamless care coordination efforts.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support to clients as well as family.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Assisted my parents thru their end of life journey as they both had wished.
Property Management
Realmark Corp., Mulder Mgmt., GProperty Management
06.1998 - 09.2017
- Ensured regulatory compliance by staying up-to-date on local laws governing property management practices.
- Supported the integration of a new property management system, facilitating a smooth transition for all associates involved in reservations tasks.
- Built a strong, cohesive team of property management staff by hiring, training, and providing ongoing support to achieve company objectives.
- Facilitated effective communication between maintenance team members, property management, and tenants regarding ongoing projects or concerns.
- Negotiated favorable terms with vendors, reducing overall property management costs.
- Contributed to team meetings regularly by sharing best practices and innovative ideas for improved property management operations.
- Utilized property management software proficiently for managing reservations, billing details, and reporting tasks.
- Handled property management duties for investor clients, including tenant screening, rent collection, and maintenance coordination. Monthly reports processing and forwarding to investors.
- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
Education
Davenport University
Lansing, MILicense For Cosmetology - Hair And Nails
M.J. Murphy Beauty College of Clare
DeWitt, MI04.1987
High School Diploma -
J.W. Sexton High School
Lansing, MI06.1984
Skills
- Care Planning
- Case assessments
- Communication, problem solving, conflict resolution
- Training and Mentoring
- Attention to detail with exemplary customer service
- Leadership and team management
- Marketing and community outreach
- Service Coordination
Timeline
Care Manager
Eugene And Marie Case
12.2016 - 03.2024
Property Management
Realmark Corp., Mulder Mgmt., GProperty Management
06.1998 - 09.2017
Davenport University
License For Cosmetology - Hair And Nails
M.J. Murphy Beauty College of Clare
High School Diploma -
J.W. Sexton High School
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