CAROLYN CASTRO
New York,NY
Summary
Accomplished Director of Operations with a proven track record at CURB MOBILITY LLC, adept in leading cross-functional teams and driving strategic initiatives. Expert in regulatory compliance and CRM management, I excel in transforming operations to enhance efficiency and profitability. Demonstrated success in project management and process reengineering, achieving significant revenue growth and operational excellence.
Overview
17
17
years of professional experience
Work History
Director of Operations, Special Projects & Project Management
CURB MOBILITY LLC
01.2015 - Current
- Oversee multi-layered projects, lead, and implement PM process improvements, updating company policies, processes, and procedures to effectively support the organization's strategic goals
- Business Analysis for program management, reporting on revenue trends, market tracking, forecasting revenue as well as performing internal audits to ensure budget guidelines are being met
- Governance
- Contract Management
- HIPPAA Compliance Project
- System wide investigation to identify security risks needing correction in meeting HIPAA Compliance
- Drive process, manage stakeholders in creation of policy corrections and controls with Database Support, Engineering, and third-party compliance vendors to enhance back-end solutions
- Business Analyst
- Oversee SYSTEMS division managing Sales Activity and revenue, Market-Wide Account revenue activity, Post Covid market revenue trends, Quarterly Revenues/Expenditures, internal account auditing for incentive programs, airport program revenue & expenditures, account revenue projections in all markets
- Human Resources
- Oversee recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; oversee annual benefits packages, 401k, immigration issues, child support orders and serve as a link between an organization's management and its employees
- Gateway & Terminal Certification Project
- Lead cross-functional teams in certification project with teams in US, Canada, Peru, Credit Card merchants & internal engineering team
- Secured revenue in market grossing $1/2 mil annually
Executive Director
THE LIVERY ROUND TABLE, INC.
01.2012 - 01.2015
- Developed and implemented strategic plans that met business goals and objectives created in partnership with the Board of Directors
Assistant Director, Executive Office
NEW YORK CITY TAXI & LIMOUSINE COMMISSION
01.2008 - 01.2012
- Company Overview: The New York City Taxi and Limousine Commission (NYC TLC) is an agency of the New York City government that licenses and regulates the medallion taxis and for-hire vehicle industries, including app-based companies
- The TLC's regulatory landscape includes medallion (yellow) taxicabs, green or Boro taxicabs, black cars (including both traditional and app-based services), community-based livery cars, commuter vans, paratransit vehicles (ambulates), and some luxury limousines
- Lead TPEP program overseeing 13,000 NYC Yellow Cabs monitoring vendor trends and revenue with advertising companies generating $80,000 in quarterly revenue
- Generated program requirements, evaluated proposals, performed testing, managed, and implemented projects, and monitored vendor performance
- Worked with vendors to correct errors prior to incorporation of data and subsequent policy changes or driver violation enforcement
- The New York City Taxi and Limousine Commission (NYC TLC) is an agency of the New York City government that licenses and regulates the medallion taxis and for-hire vehicle industries, including app-based companies
- The TLC's regulatory landscape includes medallion (yellow) taxicabs, green or Boro taxicabs, black cars (including both traditional and app-based services), community-based livery cars, commuter vans, paratransit vehicles (ambulates), and some luxury limousines
Education
Master of Public Administration - Concentration in International Affairs
Columbia University
New York, NY01.2008
Bachelor of Urban Policy -
Columbia University - School of General Studies
New York, New York01.2005
Skills
- Effective Cross-Functional Leadership
- Proactive Problem Solver
- Implementation of Communication Strategies
- Project Lifecycle Quality Assurance
- Directs Change Initiatives
- Proficient in Microsoft Suite
- Expertise in Contract Management Tools
- Proficient in CRM Management
- Proficient in Microsoft Teams
- Strategic planning and execution
- Cross-functional team management
- Cross-functional team leadership
- Business Intelligence
- Business process reengineering
- Regulatory Compliance
- Performance measurement
- Cost analysis and savings
- Forecasting
- Policy/program development
- Problem-solving aptitude
- Proficient in Slack
Volunteer
- Parent Advocate for Children with Disabilities, NYC Public Schools, 01/01/14, Present
- Literacy Advisory Council, Citywide Council on Special Education, 01/01/22, Present
- Chair - IEP Committee for District 11, Citywide Council on Special Education, 01/01/19, 12/31/21
Business Applications
- Proficient in Microsoft Suite
- Proficient in Contract Management Software
- Proficient in NetSuite
- Proficient in Microsoft Teams
- Proficient in Slack
Skills & Core Competencies
- Proven Cross-Functional Leadership
- Proactive Solution Seeker & Problem Solver
- Develops & Implements Communication Plan
- Quality Control throughout Project Life Cycles
- Empowers & Builds Synergistic Teams
- Leads & Guides Change Management
- Analyze market trends, revenue projections, market forecasts, P&L. Company audits.
Timeline
Director of Operations, Special Projects & Project Management
CURB MOBILITY LLC
01.2015 - Current
Executive Director
THE LIVERY ROUND TABLE, INC.
01.2012 - 01.2015
Assistant Director, Executive Office
NEW YORK CITY TAXI & LIMOUSINE COMMISSION
01.2008 - 01.2012
Master of Public Administration - Concentration in International Affairs
Columbia University
Bachelor of Urban Policy -
Columbia University - School of General Studies
Similar Profiles
Ankit SinghAnkit Singh
SDE-I at Curb MobilitySDE-I at Curb Mobility
Marvin AchaoMarvin Achao
Landscaper at Curb Masters Landscapers, LLC.Landscaper at Curb Masters Landscapers, LLC.
Phillip BlairPhillip Blair
Owner/Operator at Blair's Curb Appeal LLCOwner/Operator at Blair's Curb Appeal LLC